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Report: #1239566

Complaint Review: Colonial Van Lines - Nationwide

  • Submitted:
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  • Reported By: Dawn — Bradenton Florida USA
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  • Colonial Van Lines Nationwide USA

Colonial Van Lines Alied Moving company Nationwide

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This past May our family moved to Florida. We contacted this company to move our household to Florida. At first everything was fine. They took a down payment of 1489.86 over the phone and set the move date for later that week and thats when the fun begain.

The movers where suppose to be at our home between 9am and noon, called thru out the day pushing the time back. He then called and said we'll come tomorrow instead, when told our flight was for 6 am the next morning he argued with us. After calling the manager they showed up at 8:30pm.

At this point they informed us they couldn't take everything on the list as there was only so much space on the truck. We ended up leaving 1800.00 worth of items in the home. When we called to complain we were told he should have offered another truck the following day, again we stated we were flying out that morning.

Then we were told by the driver that he would be the delivery driver as well and the items would be in Florida by the Following Tuesday. After that date we begain calling trying to figure out where our belongings where and we were told they had until July 2nd to complete the delivery or the down payment would be refunded in full. This was told to us by Bill, James and Eric.

On July 1st i called and asked for a time and the amount we still owed because that goes off of weight. I was told again by James that the delivery would be on July 4th, We questioned this as it was a holiday. All Day on the 2nd we called to get updates with no response.

Today July 3rd i received a call at 8:40 am informing me the driver will be delivering our items by 2 or 3 today. When we called the office to complain we received nothing helpful, got hung up on and told if we didnt take today we had to wait another 2-3 weeks!!!

Now the driver is still not at our house, and the company is saying they will not refund the money from the down payment nor will they give us our stuff until we pay what they feel is owed!! They lie non stop. Change the rules to suit them, can care less what the contract says or what they tell their customers.

After talking to our Attorney we were told to call the police the second they refuse to release our items then to call him as he will begin the lawsuit that very second.

Do Not for any reason use this company or any sister companies. The employees are Foreign, they dont speak English at all. They have no respect for you or your belongings. They are required to allow you to check your items for damage but they wont allow you too.

This company needs to learn they can not act this way. They need to be held accountable for the lies they tell and their actions.

This report was posted on Ripoff Report on 07/03/2015 11:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/colonial-van-lines/nationwide/colonial-van-lines-alied-moving-company-nationwide-1239566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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