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Report: #1132933

Complaint Review: Comenity Bank - Columbus Ohio

  • Submitted:
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  • Reported By: Ali — Crosby North Dakota
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  • Comenity Bank PO Box 182273 Columbus, Ohio USA

Comenity Bank HSN Credit Card Never received statement and keep getting phone calls Columbus Ohio

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I applied for an HSN credit card and received the card via mail.   I also ordered a product from HSN at the time I applied for the credit card. 

I have never received a statement from them so I was unable to pay for the item I purchased.  I usually pay my credit card balances in full and fully expected to pay the HSN credit card in full when I received the statement. 

All of a sudden I started receiving phone calls.  My daughter answered the phone and they would not tell her who was calling as I was not available.  The only reason I knew it was regarding the HSN credit card is because of caller id, which stated 'Comenity Bank'.  It took me awhile to realize that Comenity and HSN credit card were the same. 

They would call 3 times within a couple of hours and since my daughter would answer the phone, they would not wait for me to get on the phone.  All they would tell my daughter is "have her call us" but would never leave a phone number.  They did the same thing a week later, calling 3 times within a two-hour period. 

I finally was able to answer the phone the third time they called.  They indicated to me that the statements had been sent back to them and wanted to know if I had a different address.  I verified the address with them and the customer service rep indicated that she would get the statement sent out right away.  Guess what, I never received the statements and I got 3 phone calls from them in a two-hour period again. 

I finally contacted Comenity through the HSN customer service number and got passed from one person to another.  When I finally talked to a "supervisor" I find out that other items have been purchased on the card, even though the items were not purchased by me so instead of owing approximately $40 they say I owe over $180 plus late fees. 

They still have not sent the statement and I am sure this is now on my credit report.  For anybody out there looking to apply for an HSN credit card, I would advise against it.

This report was posted on Ripoff Report on 03/23/2014 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/comenity-bank/columbus-ohio/comenity-bank-hsn-credit-card-never-received-statement-and-keep-getting-phone-calls-colum-1132933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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