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Report: #1387419

Complaint Review: comenity capital bank - columbus Ohio

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  • Reported By: Rachelhere — Ohio Ohio USA
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  • comenity capital bank Headquarters PO Box 182025 columbus, Ohio USA

comenity capital bank or HSN repeatdly harrassed over the phone over them saying they did not get payments. explained to them that my wife made these charges on flex payments with home shopping network and according to HSN, all payments were made This dispute has been going on since April and I am so fed up with going back and forth. Why the confusion for customers when they buy online and make payments? i am so done arguing with them! columbus Ohio

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My wife, who lives in Canada, purchased a computer online with HSN and set payments up on flex pay. She needed the pc to communicate with me since we have no other way to communicate. What my wife and I do not understand is why this Commenity bank is saying we owe all this money to them for the same thing we already paid off on flex payments. This dispute with them has been going on since april. I have been harassed by their bill collectors too many times and was basically called a liar. One man back in April was so rude to me that I hung up on him. I have faxed them bank stayments showing these payments were made each month before they were due but they are saying they were late and trying to get 27 in late fees for every month they said they did not get a payment. I hung up on management today (july 22, 2017) because the lady was telling me it did not look like the dispute was in my favor! I have been back & forth with HSN and this bank over a computer that was $270, but according to this bank, i still owe them for the same d**n compter! Please help!

Rachael

This report was posted on Ripoff Report on 07/22/2017 11:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/comenity-capital-bank/columbus-ohio-43218-2025/comenity-capital-bank-or-hsn-repeatdly-harrassed-over-the-phone-over-them-saying-they-did-1387419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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