Complaint Review: Consumer Cellular - Portland Oregon
Consumer Cellular-Ashley, Joseph, Eric Poor Customer Service and NO flexibility Portland Oregon
*Consumer Comment: This is not a Ripoff
Called Consumer Cellular to ask why my cell phone did not come with a automobile charger? The first agent I spoke with, Ashley indicated that I had ordered the cell phone back in November of 2014, and that I should have called in regarding not receiving the auto charger within the first 45 days. Furthermore, I was told that there was an extra charge of approximately $10.50 had I ordered it with the initial purchase.
Unfortunately, I was never advised that the automobile charger would not be included, and that it would cost an additional $10.50. However, now that I called in and was out of the 45 day window, I would have to pay $28.00 for the charger. I asked Ashley if she could allow me to have it at the $10.50, even though I was no longer within the 45 day window? Evidently, I was 13 days over. She checked with a Supervisor, and the answer was "no." I then asked to speak with a supervisor (Joseph), who said that the supervisor that denied me was higher up than him and, as such, that supervisor could not be overridden.
I was now transferred to a supervisor "higher" than Joseph. The "higher supervisor," Eric, rehashed everything all had told me. In other words he would NOT override the decisions, made by the previous agent/supervisors. Quite honestly, I am now disenchanted with Consumer Cellular, since I was never told the Auto charger was NOT included in my order, when sold to me over the phone. Evidently, it's "tough luck" that I hadn't called in within the first 45 days. Unfortunately, that fact that I didn't bother to call in within the allotted 45 days, I would now have tto pay $18.00 more. That's great customer service, isn't it??? I will look into taking my business elsewhere.
This report was posted on Ripoff Report on 01/23/2015 10:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/consumer-cellular/portland-oregon-97224/consumer-cellular-ashley-joseph-eric-poor-customer-service-and-no-flexibility-portland-1203775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.