Convergent Outsourcing Chris Green Calling for my mother and refusing to give details, Calling constantly New York New York

It can be frustrating when dealing with debt collection agencies. They are required to follow both state and federal laws that are meant to protect the consumer but in some situations they may be less than helpful. It sounds like that is the experince you had with Convergent. Unfortuantely, a debt collection agency cannot talk with anyone other than the consumer, their attorney, or guardian without the consumer's consent. This protects the consumer from others finding out about a debt or potentially someone stealing their personal infomation. That was why you were asked to have your mother get on the phone. Without her consent they cannot talk to you. You can learn more about the rights of consumers on Convergent's website at http://www.convergentusa.com/outsourcing/question/list. Please feel free to call us at 800-444-8485 if you have any other questions.