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Report: #1316454

Complaint Review: Jefferson Capital Systems LLC - St. Cloud Minnesota

  • Submitted:
  • Updated:
  • Reported By: pam — Port St. Lucie Florida USA
  • Jefferson Capital Systems LLC 16 McLeland Rd. St. Cloud, Minnesota USA

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I recieved a letter from Convergent Outsourcing Inc on 06/17/2016 , with the Creditor being Jefferson Capital Systems LLC &

Debt description :Verizon wireless , stating the debt owed was  $ 2,732.46 with a settlement amount of $ 956.36 , this is the first contact or knowledge of any such account with Verizon Wireless  , opened in my Son"s name "who I am His Durable Power of Attorney" the problem here is Convergent told me the address used to open account was in Jacksonville ,FL , which is 5 hours away from Our location & was opened while my Son was incarcerated and is still currently incarcerated to date . After my initial contact with Convergent and this bit of information was told to me , i was told to call back the next day so they could look into this after , i emailed all documentation of my POA & my Son's FL. Dept of Corrections demographic and custody page.  I made note of the date and individual I spoke with.

The next day i call and am given the run around through 6 different representatives or whatever they may be , when asking to speak to the same individual i initially spoke with. Next i am connected to a Supervisor , who informs me that they do not reprt to creit bureaus and that they no longer own the account and i should contact Jefferson .I contact Jefferson , again denoting the date and whom i am speaking with give them the account # which is 3236744687 and am told they don't have it and gave me a phone # to call "which happened to be Convergent " again.

I have been a ping pong ball between both companies and now cannot get Jefferson to even answer my calls , whom is the one on the credit report ! I then recieve a letter 3 days later from Convergent , with my Son's name diverted into shawnee from Shawn and that they are NOT currently handling the above referenced account & now its another original creditor ; Credit Store and another account  # 433845775 with LVNV FUNDING LLC  . Just how much of a hay day did these people have with my Sons Info . Funny he SAT locally in jail from 2007 till trial , he goes into the FL Dept of Corrections and this starts , theres three places his info is , His knowledge , my knowledge , in a file cabinet locked , then in his inmate file ???

I call Verizon themselves and since its so old and had been assigned to Jefferson , they were not able to help me .

I emailed the only contact email for Jefferson , which I know is not the right department , but I have no other options and i continue to write what they and Convergent are doing and that I am going to local police as well and suggest that they forward within their departments to get it to the right department , to be rectified immedietly . I have yet to recieve a reponse or any action taken on their behalf .

My Son's identity has been compromised , i furnished all documentation to them , that it could not even be possible for it to be Him and they refuse to take the proper & ethical manner to reftify this with the credit bureau .

Sadly this is not the first time and ironically this was opened within weeks of the first compromise with AT & T , who sent a last attempt letter out of nowhere  stating 3,204.08 was owed and I contacted them , furnished same legal documentation and they proceeded to tell me an account was physically opened in store , 4 I phones purchased , some accessories and a plan , which was then left unpaid . They were very professional Thank God and removed it and reported to credit bureau's fraud .

Why is it these companies above cannot conform to be as professional and will obviously make me go to ALL measures and out of my mind in process . Looking out for my Son !!

This report was posted on Ripoff Report on 07/12/2016 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jefferson-capital-systems-llc/st-cloud-minnesota-56303/jefferson-capital-systems-llc-convergent-outsourcing-inc-st-cloud-minnesota-1316454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

still awaiting your looking into matter

AUTHOR: - ()

POSTED: Wednesday, August 17, 2016

Dear Sir/Madam ,

It has been well over a month and i have sat patiently , while you said that you've located the information .

I have yet to hear from you or Jefferson as to how you plan on rectiying this or deleting off the Credit Report , as you were given peronal information as to the incarceration date of said person and know this was fraudulantly opened .

Under the Fair Credit Act , I am entitled to the information as to when these , Verizon and Credit Store ? where opened and some type of response on behalf of you and or both companies , whether it be you , Jefferson , LVNV . Somebody as you are the one who sent initial collections letters to his residence address. So Still waiting or i will have to take further action to govern ourselves . I expect a timely response or you may have to govern yourself , for fraud & defamation .

Please dig a little deeper , as i am not going to just go away or have smoke blown up the wazoo .

 

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#2 Author of original report

I thank you for your Initiation

AUTHOR: - ()

POSTED: Wednesday, July 13, 2016

Dear Sir/Madam ,

I have spent since the day I got the first ever notification of such said account , which was via postal mail recieved on 6/24/16 ;on the phone many a days  , getting the run around from one person to another , up to supervisor's Steve Mamu , (spelling not certain of ) to be told all the sudden you dont handle anymore call Jefferson Capital . Its very frustrating and politely put quite unproffesional on every level with every employee spoken with , being transferred , hung up on etc....You have my email as it was sent to you when i furnished documentation of the impossability of this account being feasibly mine , and then recieving another letter with slight deviation in my name with another account # and debtor , that once again i've never heard of ,nor could i have been capable of opening .

 

 

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#1 UPDATE Employee

Let me see if we can help you.

AUTHOR: Convergent Outsourcing, Inc. - (USA)

POSTED: Wednesday, July 13, 2016

Thank you for your post. Based on the information provided we were able to locate the account in question. We are processing your request now. Please feel free to call us at 800-444-8485 or send us an email at #clerks@convergentusa.com. We appreciate you bringing this to our attention.

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