Complaint Review: Copart - Internet
Well let me tell you about my experience. A friend told me about this web site to be able to get a decent car at a good price. Well I got an account and went on and bought a car. Well I was excited because I did some research before buying, such as how to look for a good deal (or at least thought I did) and went I went to go pick it up. I tried to start it and nothing, well maybe because it had no key. Well in the auction they said it had keys and it runs and drives
Now let me tell you what happened next. Well I went back up to the counter and told them the keys were missing and it did not run and drive hence no key Well they are wow no key someone must have taken them (acted like it was not their problem). Also told me they dont guaranty keys and put a copied print out of a part of online agreement (Which by the way conflicts with their member protection guarantee), and it was my problem and have no problem defrauding the customers at auction time stating that they have the keys and supposebly one hour before they dont let anyone around the cars. So that leads me to believe they dont check the cars before they go on the auction block (Which leads me to believe they are lazy and dishonest.
Also let me tell you about how run and drive guarantee works they start it, put in drive and drive forward a few yards then stop and put in reverse. If it can do that it is run and drives guaranteed *Spit*. Well after long talk with them they decided to have a lock smith come out to rekey the car (Or so they said). Well they were unable to do it that day so I have to go home to Raleigh and then drive back out the next week (2 hour drive on the norm). Well went to get the car and low and behold the key was there, but again did not start hence run and drive right? Well got a jump and it started. Pulling out of the drive way it would not shift right. Well I was like h**l I have been had but maybe its not that bad. Well got it home 3 hours later driving in second gear (took forever). Well figured out it was the transmission. So it sat for a month in that time killed the battery had it towed to a transmission shop. The transmission shop called me saying the cars immobilizer was not reading the chip in the key. Well I went there called a lock smith and the keys they gave me did not have a chip. They tried and tried to start it with the key well lets just say Copart got over on me again they were not even chipped. Even the lock smith was questioning this one. But when I started it I did not shut it off till I got home in Wendell. Well come to find out there is tow was for this to happen they find an odd ball key and program the chip to it and type it close to the ignition or set the car in emergency mode to start with the key one time then it would not start again hence with the transmission I did not stop it till I got home. Well so I was like d**n it $174 rekey. Buyer be where they deceive member to sell cars and will go as far and deceiving in pictures taking bad angles and blurry pictures to cover up damage.
Member Protection Pledge (They are there for the person selling and not for the buyer)
Enhanced Vehicle (Does this not scream rip off the customer)
Vehicles listed as "Enhanced Vehicles" are those where: (i) the seller has authorized Copart to perform an enhancement service to the vehicle such as a wash and vacuum or protective covering or (ii) the vehicle is under a program that gives Copart discretion to utilize enhancement services to maximize the value of the vehicle. This designation does not guarantee that any enhancement service was completed but rather indicates that qualifying vehicles would likely be enhanced. It is the Member's responsibility to inspect and verify the utilization of enhancement services.
This report was posted on Ripoff Report on 02/14/2012 01:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/copart/internet/copart-car-rip-off-internet-839031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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