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Report: #1114816

Complaint Review: COUNTYIMPORTS - Nevada

  • Submitted:
  • Updated:
  • Reported By: ronnie — GOULDSBORO Pennsylvania
  • Author Not Confirmed What's this?
  • Why?
  • COUNTYIMPORTS Nevada USA

COUNTYIMPORTS JOYRIDEMOTORS $3000 PEICE OF JUNK!!! !RIP OFF!!! Nevada

*UPDATE Employee: Warranty Issues Resolved

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i purchased a bronco 150cc for $2700 black friday of 2013 i requested red but they sent me white . ok not a problem but when i got it i put it together and it looked fine but i was broken internilly the steering system was broken when i got in touch with company he was good he sent me part for the utv and all thoe i didnt get it before xmas liked p[romised i got it two days after now withtwo hours on my utv it is broken again and when i called the company they told me to take a pic of part and they will get in touch with me but nothing ever since this place is a fraud and they are crooks they shouldnt be aloud to do buissnes ever but yet they just keep changing there name and selling junk and gettin away with it

This report was posted on Ripoff Report on 01/11/2014 02:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/countyimports/nevada/countyimports-joyridemotors-3000-peice-of-junk-rip-off-nevada-1114816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Warranty Issues Resolved

AUTHOR: Countyimports.com - ()

POSTED: Tuesday, February 04, 2014

This customer did call us with some warranty issues after receving the unit. Our company waived the warranty terms of agreement that state the "machine MUST be assembled by a certified mechanic performing the required point Pre-Driving inspection for the warranty to be effective" and sent the part requested by the customer overnight free of charge. The customer reported that the manufacturer (all warranties are manufactrurer warranty only) sent the wrong part. We again contacted the manufacturer to have them send out the correct part overnight. Our company worked very hard to satisify this customer with the issues by overnighting parts free and trying to get things resolved during a 2 week holiday that the manufactuers took. After the steering issue was fixed the customer reported that the transmission had gone bad. After instructing the customer to take the unit to a certified machanic (as recommended in the terms for initial set up/Pre-driving insepection) it was found that it was simply a chain issue. We believe that we have gone above and beyond in helping this customer with the issues and we are more than willing to help with any other problems. We strive for 100% customer satisfaction. 

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