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Report: #201470

Complaint Review: Cricket Communications - Dayton Ohio

  • Submitted:
  • Updated:
  • Reported By: Fairborn Ohio
  • Author Confirmed What's this?
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  • Cricket Communications mycricket.com Dayton, Ohio U.S.A.

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I have been a cricket costumer for a long time.I have owned 3 cricket phones including the one I own now. I have never had a problem with cricket before this. In Feb. of 2006 I bought a flip phone from Cricket for $200.00. I signed up for the $45 dollar plan and the $5 a month for cricket clicks and $5 for insurance in case something happened to my phone.

From the beginning my phone wasnt right. It would turn off and back on by its self. I didnt get good signal bars. One time the screen froze up for about 4 hours and I couldnt do anything with my phone. In late June, I went to use my phone and noticed that that my screen was all black. At first I thought my phone was dead but after charging it and getting no where, I realized something was wrong.

I went to the Cricket store in my area. They told me that in order to get a new phone I would have to pay $45 dollars even though my phone was still under warrenty. $10 of the $45 would go to shipping and handling for them to send it to some people to look at my phone. They would decide if it was my fault or not. If it wasnt my fault then the $35 dollars would get credited to my account. I waited about 2 weeks and they finally called me and told me that there was moisture and corrosion in my phone and that I would not get my $35 back.

I was really upset because I knew that it wasnt my fault. I had not had my phone by any kind of liquid. I had a feeling they would come up with something so I wouldnt get my $35. When I found out what they said I wrote Cricket and asked them for proof of the tests they did and how they came to the conclusion of it being my fault. That was about 6 days ago and no one had wrote me back and told me anything.

The new phone that they gave me at the end of August was not any better than the first phone I purchased. My camera would not work at all and the flashlight would stay on all the time even though in the phone it said it was off. Because of the flashlight my battery wouldnt stay charged. I went back to Cricket and they tried to charge me $10 to trade for a new phone. They finally gave me a new phone. This phone has something wrong with it too. It beeps in your ear the whole time you are on the phone and the buttons do not work right.

You would think if you spent $200 on a phone and the phone stopped working you wouldnt have to pay to get another one. My friend has the same phone as me and hers does the same thing as mine but yet it was my fault and I had to pay for a new one. I pay $5 extra a month for isurance and if something happens to my phone I still would have to pay $85 to get a new one. What is the use of paying the $5 a month. I would never refer anyone to cricket because there phones are not worth the money.

Jamie
Fairborn, Ohio
U.S.A.

This report was posted on Ripoff Report on 07/17/2006 10:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cricket-communications/dayton-ohio-45403/cricket-communications-ripoff-of-cricket-cell-phones-dayton-ohio-201470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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3Consumer
0Employee/Owner

#3 UPDATE EX-employee responds

Looks like you got all lemons....

AUTHOR: M - (U.S.A.)

POSTED: Friday, July 21, 2006

I have never seen this kind of trouble with phones before. It seems like all of the phones you got are lemons. What the odds of that?

Unfortunately, if you want any warranty issues resolved, you must contact the MANUFACTURER, not Cricket. Cricket ONLY gives service to the phones, it does NOT make them.

I would contact the manufacturer about the problems you've had with the phones. The problems you have all seem like warranty-related issues, not loss, theft, or damage issues (unless the phone really was damaged). Some warranty issues are handled through the full service Cricket store, and I'm surprised they didn't do that the first time.

Lastly, the $5 that you pay per month is for insurance. You already know how insurance works...it's like car and health insurance. You pay a flat fee per month, if you "use" the coverage, you must pay a deductible, which in the phone insurance case, it's $85 because you have an expensive camera phone. Can you imagine paying $200 EVERYTIME something happens to your phone? I sure can't....so I don't understand exactly why you complain about paying $85 instead of $200...

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#2 UPDATE EX-employee responds

Looks like you got all lemons....

AUTHOR: M - (U.S.A.)

POSTED: Friday, July 21, 2006

I have never seen this kind of trouble with phones before. It seems like all of the phones you got are lemons. What the odds of that?

Unfortunately, if you want any warranty issues resolved, you must contact the MANUFACTURER, not Cricket. Cricket ONLY gives service to the phones, it does NOT make them.

I would contact the manufacturer about the problems you've had with the phones. The problems you have all seem like warranty-related issues, not loss, theft, or damage issues (unless the phone really was damaged). Some warranty issues are handled through the full service Cricket store, and I'm surprised they didn't do that the first time.

Lastly, the $5 that you pay per month is for insurance. You already know how insurance works...it's like car and health insurance. You pay a flat fee per month, if you "use" the coverage, you must pay a deductible, which in the phone insurance case, it's $85 because you have an expensive camera phone. Can you imagine paying $200 EVERYTIME something happens to your phone? I sure can't....so I don't understand exactly why you complain about paying $85 instead of $200...

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#1 UPDATE EX-employee responds

Looks like you got all lemons....

AUTHOR: M - (U.S.A.)

POSTED: Friday, July 21, 2006

I have never seen this kind of trouble with phones before. It seems like all of the phones you got are lemons. What the odds of that?

Unfortunately, if you want any warranty issues resolved, you must contact the MANUFACTURER, not Cricket. Cricket ONLY gives service to the phones, it does NOT make them.

I would contact the manufacturer about the problems you've had with the phones. The problems you have all seem like warranty-related issues, not loss, theft, or damage issues (unless the phone really was damaged). Some warranty issues are handled through the full service Cricket store, and I'm surprised they didn't do that the first time.

Lastly, the $5 that you pay per month is for insurance. You already know how insurance works...it's like car and health insurance. You pay a flat fee per month, if you "use" the coverage, you must pay a deductible, which in the phone insurance case, it's $85 because you have an expensive camera phone. Can you imagine paying $200 EVERYTIME something happens to your phone? I sure can't....so I don't understand exactly why you complain about paying $85 instead of $200...

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