Cymax Stores Charged my credit card twice for a single online transaction then gave me the run around when I tried to resolve it Internet (vancouver, British Columbia)

Please note that in addition the customer's comment about the BBB is not correct. At the time this comment was posted, Cymax was not a member of the BBB. Cymax is now part of the BBB program, and has a satisfactory rating for resolving customer issues reported through them:

(((ROR REDACTED)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Please note that in addition the customer's comment about the BBB is not correct. At the time this comment was posted, Cymax was not a member of the BBB. Cymax is now part of the BBB program, and has a satisfactory rating for resolving customer issues reported through them:

(((ROR REDACTED)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Please note that in addition the customer's comment about the BBB is not correct. At the time this comment was posted, Cymax was not a member of the BBB. Cymax is now part of the BBB program, and has a satisfactory rating for resolving customer issues reported through them:

(((ROR REDACTED)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This customer was in fact double charged, and one charge was reversed by the credit card issuer. At the time this issue took place, only the owner of the company had access to credit card information to protect purchaser's security. We have since taken steps to ensure this kind of double charge is not repeated, and if a customer is double charged (e.g. by clicking twice on a 'pay' button) this can easily be rectified in a secure and timely fashion.

Thank you,

Cymax management

Cymax did resolve this matter. Their explanation was that to due to importance of security and confidentiality of their customer's credit card information, customer service reps do not have access to any information regarding credit card charges. Every other firm I've ever dealt with online or over the phone allows customer service and sales people to perform credit card transactions and resolve simple issues like a double charge, so I'm not sure what to make of this statement. However, while it took several days to accomplish, Cymax did refund my credit card. To their credit, they did sell me a very high quality piece of media storage furniture but their customer service and service policies overall made this an unpleasant experience. Hopefully they can correct this and treat customers like.... customers!