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Report: #458217

Complaint Review: Dazzle White Pro - Internet

  • Submitted:
  • Updated:
  • Reported By: Riverside California
  • Author Confirmed What's this?
  • Why?
  • Dazzle White Pro 33, 1st Floor, P.C. 1066, Nicosia, Cyprus Internet Cyprus

Dazzle White Pro Sham company, do not order this product, you will be ripped-off!!! Internet

*UPDATE Employee: Hello

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This company is a complete rip-off. They claim that you will get a "free trial" and that you only have to pay $1.95 for shipping, however, the second I ordered the product, they charged my credit card $59.95! When I called to complain, they told me that I was wrong and that they had not charged my card, all while I was looking at the charge online. When I asked to speak with a manager, I was told that "they're all pretty busy right now".

I attempted to cancel my order literally 2 minutes after placing it but was told that I could not because it was already processed for delivery. Right!!

I was told that in order to get a refund of my money that I had to wait until the product was delivered to me, then return the product to them, at MY expense. I still haven't even received the product.

I don't know what to do in order to get my money back. I am not a rich woman, so $59.95 is a lot of money to just throw away, not to mention they will continue to take that amount from my credit card every month!

Please help!! And please, DO NOT order from Dazzle White!!!!

Niki
Riverside, California
U.S.A.

This report was posted on Ripoff Report on 06/03/2009 02:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzle-white-pro/internet/dazzle-white-pro-sham-company-do-not-order-this-product-you-will-be-ripped-off-intern-458217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello

AUTHOR: Wuyi Source - (U.S.A.)

POSTED: Sunday, July 19, 2009

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-2686. or visit our site http://www.dazzlewhitepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

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