Complaint Review: DAZZLE WHITE - Internet
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- Author Not Confirmed
- DAZZLE WHITE DAZZLE WHITE.COM Internet United States of America
- Phone: 8889485508
- Web:
- Category: Dental Services
DAZZLE WHITE INTERNET SENDS AND CHARGES FOR PRODUCTS NOT ORDERED Internet
* : Hello
Show customers why they should trust your business over your competitors...
I ordered a free sample of dazzle white for teeth and provided a credit card number for shipping only which was around 15 dollars. About 1 week later I received 4 more tubes I didn't order and a charge for over 130 dollars on my credit card. It has taken several phone calls and online customer service visits and a month of time to get this rectified although I still have not been credited for this charge. I had to pay for shipping of returned unordered products so my "free" sample is now around 30 dollars and interest on my mastercard.
This report was posted on Ripoff Report on 08/31/2009 09:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzle-white/internet/dazzle-white-internet-sends-and-charges-for-products-not-ordered-internet-487695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1
Hello
AUTHOR: Gemma R. - (USA)
SUBMITTED: Sunday, September 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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