Complaint Review: Dealercostcaraudio.com - Internet
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- Author Confirmed
- Dealercostcaraudio.com 3337 S Bristol Street Suite #211 Santa Ana, CA 927 Internet United States of America
- Phone: 949-794-5000
- Web: http://www.dealercostcaraudio.com
- Category: Audio & Electronic Retail Stores
Dealercostcaraudio.com Dealer Cost Car Audio THEY DONT HONOR WARRANTY, WILL NOT ANSWER PHONE or RESPOND TO EMAILS. DONT SHOP THEM. Internet
*Consumer Comment: Dealercostcaraudio.com
*Author of original report: Crook's and Theft
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ON 11/19/2008 I ordered a Sony CDX-M50IP marine radio from this company. They did not have the lowest price but offered a 3 year warranty, which sold me to order from them. I had zero problems with the online ordering and receiving my order.
After using my radio for 10 months the unit has stopped working properly. NONE of the buttons on the face plate will respond. Since Dealer Cost Car Audio offered a 3 year warranty I tried to contact them to get the unit fixed. I first sent them an email back in Late September, then again in middle October. I've started calling them and emailing them again Daily. When you call you get two different reactions. One they have a wait longer then 30 minutes and your hung up on. Two you sit on hold for 15 minutes for the system to respond with your call can not be completed. Then it starts over...........
Their system says they USUALLY respond to emails within 24hrs. I have emailed every account I can no less then 8 times in 3 months, with NO RESPONSE.
This company LIES. THIS COMPANY is a joke. Listen to everyone and DO NOT BUY FROM THEM. You are not saving enough for your time and headaches.
DEAL COST CAR AUDIO... YOU HAVE BEEN NOTIFIED!!!
I think you need your A$$ sued off. I hear a CLASS ACTION Coming on.
This report was posted on Ripoff Report on 12/09/2009 05:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dealercostcaraudiocom/internet/dealercostcaraudiocom-dealer-cost-car-audio-they-dont-honor-warranty-will-not-answer-pho-536827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Dealercostcaraudio.com
AUTHOR: Ace220 - (U.S.A.)
SUBMITTED: Saturday, July 24, 2010
I advise EVERYONE TO go to FBI Internet fraud division and file a report with them and IC3 who works with the FBI fraud division http://www.ic3.gov/default.aspx and https://tips.fbi.gov/ lets get this company taken down !! lets get them thieves taken down and arrested
#1 Author of original report
Crook's and Theft
AUTHOR: Mad marc - (U.S.A.)
SUBMITTED: Friday, May 21, 2010
After a number of e-mail and many days, trying to place a warranty claim with Dealer Cost Car Audio, I finally got an answer on 12/09/2009 from Robert Jones Sales Manager. "
I returned my radio on 12/18/2009, which they received on 12/23/2009 ADULT SIGNATURE REQUIRED.
I waited until February 09, 2010 before e-mailing about the status of my warranty repair. They replied later that day they "should have a replacement by next Wednesday/Thursday."
Again on February 26, 2010, I e-mailed checking the status, to get a reply of "Still waiting on updates for the return,.
Again on March 07, 2010, their reply was "
After weekly e-mails asking for the status of my radio's return and getting the same response of "by next week" , "Still waiting " , "Not as of yet" , "1-2 weeks".
After 4 months, 28 days and counting I still don't have my radio back. They won't respond HONESTLY (my Opinion) to emails.
All I want is my radio and to be done with this mistake of a company.
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