Complaint Review: Dell Canada - North York Internet
- Dell Canada dell.ca Internet Canada
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- Category: Computer Dealers
Dell Canada Replacement and/or Warranty Rip Off North York Internet
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I recently ordered a new Dell wireless keyboard to replace the old one I had that was dying. I received the keyboard, but did not open the box immediately. About a month after I received the keyboard, my old one died, and so I went to install the new one. It wouldn't install, so I called Dell customer support.
The technician spent about 2 hours on the phone (he was very helpful) and then told me it sounded like it was a faulty keyboard and I should return it. When he got the information required from me to return it, he came back on the line and said there was nothing he could do - it was over 30 days (which was the waranty) and that Dell would not exchange or refund the product. In fact, it was 2 days over the 30 day limit.
I have been buying Dell computer and excessories for about 5 years now, so I figured they would honor a long-time customer.
We sent several emails to the company, but after about the 3rd one, they refused to even answer the emails.
I am now stuck with a brand new but faulty $135.00 keyboard.
Joy
North York, Ontario
Canada
This report was posted on Ripoff Report on 08/08/2008 09:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dell-canada/internet/dell-canada-replacement-andor-warranty-rip-off-north-york-internet-360720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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