Complaint Review: Dermasoft Purecell - Internet
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- Author Confirmed
- Dermasoft Purecell Internet USA
- Phone:
- Web:
- Category: Skin Care
Dermasoft Purecell Signed me up for recurring shipments without my permission. Refused to refund for unauthorized shipments. THREATENED me with legal action, investigations into my "IP" address, etc. Finally agreed to a 50% rebate on shipments. Only because my credit card company was on the line with me! California Internet
*UPDATE Employee: Response for Jeanne
Show customers why they should trust your business over your competitors...
I was tricked into a recurring shipment of product; when I tried to resolve the issue with the company I was threatened with legal action. I was able to get a 50% rebate only when my credit card company was on the line with me.
This report was posted on Ripoff Report on 03/18/2017 11:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dermasoft-purecell/internet/dermasoft-purecell-signed-me-up-for-recurring-shipments-without-my-permission-refused-to-1362552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Response for Jeanne
AUTHOR: Try DermaSoft - (USA)
SUBMITTED: Monday, March 20, 2017
Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes
We feel for your concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 454-9750 or admin@trydermasoft.com
Sincerely,
Dermasoft Team
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