Complaint Review: DermaSoft - Internet
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- Author Not Confirmed
- DermaSoft Internet USA
- Phone: 888-454-9750
- Web: dermaSoft.com
- Category: Beauty Products
DermaSoft/ Purecell Scam didn't receive trial been 2 month now getting billed $89.95 both companies Santa Ana California
*Consumer Suggestion: DermaSoft.com is NOT associated with Skin Restore or Purecell which are imitation Dermasoft products with fake Dermasoft labels sold as a deceptive Free Trial.
*UPDATE Employee: Dermasoft Response
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I signed up for free trial with Dermasoft for cost of shipping. Advised had 19days to cancel. I never received thetrial . This was on June 11, 2016. Since I di not get order never thought anymore about it.
On August 1, 2016 I received product from Dermasoft and discovered they had charged my bank card $89.95. I called same day and was told they would not accept the return of the product. CSR advised he would cancelany further orders and then offered to reimburse me 50% but they refused to let me simply return.
On August 3, 2016 I received a package from Purecell. They did not enclose a shipping label all that was inthe box was product. Purecell address on the box was the same as Dermasoft. I called the number that I previously called for Dermasoft and although they claim to be a totally seperate company Purecell has the same number and same address as dermasoft. When I questioned rep they said they just use the same warehouse to shiip the products.
I never have even heard of Purecell so how could I have ordered from them. Both companies told me my order was placed on June 11, 2016 and neither company ever sent the trial product. I did not order from Purecell.
When ntrying to explain I never received trials they refused to listen to me and told me that just because I had cancelled the order from Dermasoft it had nothing to do with Purecell.
They both have multiple phone numbers and when you call the numbers you get the same company. They do not say on their website that you will be charged from two companies. Without you knowing you have to make a call for DermaSoft and one for Purecell.
Their WEebsite is either very misleadling or I totally misread the entire thing. The CSR are very rude and refust to listen to anything you have to say.
This report was posted on Ripoff Report on 08/03/2016 03:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dermasoft/internet/dermasoft-purecell-scam-didnt-receive-trial-been-2-month-now-getting-billed-8995-both-1320525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
DermaSoft.com is NOT associated with Skin Restore or Purecell which are imitation Dermasoft products with fake Dermasoft labels sold as a deceptive Free Trial.
AUTHOR: Natural Health Spa - (USA)
SUBMITTED: Tuesday, August 09, 2016
DERMASOFT.COM (the real DermaSoft Dermatology) is NOT associated in any way with "Skin Restore" or "PureCell Eye Therapy" which are Hydroderm company Free Trial scams sold online with deceptive pop-up ads, phony beauty reviews and fake websites that say "Try DermaSoft", DermSaoft Free Trial, Rush Free Trial, "Pay $4.95 Shipping Only". Write a dispute to your card company immediately!
Dermasoft Dermatology does not make "Skin Restore" or "PureCell", they are fake products with fake Dermasoft labels. They have NO Free Trials. DermaSoft also never auto-ships or auto-bills. They have no "skin club"!
Dermasoft does not sell Skin Restore free trial products or Miracle Creams which are cheap imitations sold with tricky popup ads, fake reviews and fake websites all over the internet from the scam company that sells Hydroderm, Dermagen, Dermalift, Tru Derma, Derma Serum, Dermapure, Dermallure, Alluracell, SkinRevive, Dermaluxe, DermaRose, Dermavie, Duaderma, Alvena, Truvaderm, Rejuviderme, Nuvoderm, MiraVie, etc.
If you bought from an ad or website that says FREE TRIAL, EXCLUSIVE TRIAL, DERMASOFT TRIAL, TRY DERMASOFT, PURECELL FREE TRIAL or PAY SHIPPING ONLY, you will have a recurring charge for an imitation Dermasoft Dermatology product with a fake label!
If you already have a recurring charge or have been charged for an imitation Dermasoft product, you must contact the Hydroderm company vendor at one of their many 800 numbers: 1-888-454-9750, 888-244-2153, 1-866-710-5109, 1-888-552-3684, 888-610-0751, or call your card company and get the billing phone number and write the dispute to your card company ASAP.
Hydroderm Contact info: service@orderprocess.net or support@HydroRestoreantiaging.com, admin@trydermasoft.com PO Box 25380, Santa Ana, CA 92799 (Phone# 925-524-5319 and 888-454-9750 - Hydroderm Skin Club)
For the Purecell Free Trial Scam, try 888-610-0751 and admin@purecellskin.com - although all of these fake products are all the same Hydroderm company scam using dozens of call center 800 numbers to deceive customers, with the fake products coming from the same product fulfillment centers. Notice that even the "Owner of Company Rebuttal" on this site says from TRY DERMASOFT which is a fake company - there is no such company named TRY DERMASOFT!
#1 UPDATE Employee
Dermasoft Response
AUTHOR: Try DermaSoft - (USA)
SUBMITTED: Thursday, August 04, 2016
Dear Carol,
Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://www.trydermasoft.com/checkout.php
We feel for your concerns, and have processed a refund in the amount of $89.95 as requested. In addition, Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at admin@trydermasoft.com
Sincerely,
Dermasoft Team
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