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Report: #1356599

Complaint Review: DermaSoft - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Crystal — Groveport Ohio USA
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  • DermaSoft Santa Ana, California USA

DermaSoft PureCell Deceptive Santa Ana California

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I ordered the DermaSoft Skin Restore for a Special Introductory price of $4.95 on line using my phone and during the check out process the screen offered another product PureCell Eye Therapy. I did not want the Eye Therapy but there was no way to not pick it or go back. I said to myself, well it's only another $4.95 and so the order was complete.

I got email notification that the products were shipped a day later. I received the products in two separate boxes but only 1 packing slip with only one item listed. I went on line to look for the company and found this Ripoff report site and decided to see if there were complaints about the company. Well the very 1st complaint said it was a rip off because it wasn't just the product that was ordered, but a subscription that would charge you $89.95 after 10 days. The person who wrote the complaint went on to say that the phone number for customer service on the packing slip was not the correct number.(I found that to be correct) I never found anything written anywhere when I purchased my product that it was a subscription.

I called another number that the was listed in the complaint and was able to cancel my subscription.The representative on the  phone was very helpful in cancelling my apparently 2 subscriptions and provided me with 2 cancellation numbers. Only time will tell if they really did cancel. I will be watching my credit card for any charges by them.   

This report was posted on Ripoff Report on 02/16/2017 06:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dermasoft/santa-ana-california-92799/dermasoft-purecell-deceptive-santa-ana-california-1356599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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