Diamonds International Mis-representation, poor customer service, appraisals false, resolution nearly impossible Ripoff New York New York

Melanie:
I see you are on to them. Please read updates here on Ripoff Report. I suggest that you name names. A name is a badge and a reputation. "PTI" was named as the recommender in your original report. You updated to "PPI" which I believe is correct, but not complete. Posting this correction was very very consciencious of you. But what does it stand for? Please tell us all what it stands for or who it really is. Name names.

Everyone must always use last names when talking to customer relations people. They will be way more helpful. Not only because your show respect in using their name formally, but also because you are implicitly stating their responsibility for the service they provide to you each time you say their name. Why? Their name is the name of the person responsible for handling the problem. It's tautological, obvious and insanely simple, but if you do not use their name they are just anonymous and free of real responsibilty. When you are treated badly, it is even more important to know and name the person who has disappointed your expections for proper customer relations. This is important. It is part of being precise about the nature of the problem--especially if the problem is the attitude of customer relations agent.

In any dispute or consumer issue the consumer must immediately get the first and last name of "the person responsible." A corporation is made up of people! If the responsible person is rude or unreasonable, then get the name of the person who supervises the rude agent and keep going until the corporation addresses your issues.

Melanie, I think you are on the right track. Keep going using what you can learn from this site. I am a big fan of Ripoff Report. Because our world has became so big, public trials are no longer public. Nobody even knows about most of the disputes that go to trial. But in this forum, public approbation of ripoff artists can, and should, flourish. Many people have benefited from reading your report. I believe even more people can benefit if you are a bit more informative. Plus, you will help your own cause as well.

correction: PPI not PTI