d**k's Sporting Goods Poor customer service Roanoke, Virginia

d**k's constantly sends me coupons, especially ones for "bonus points" which cause me to go shopping there only to later find out that the points are not added to my account.  When I contact them, they tell me they are looking into the situation, ask me for more information, then do nothing.  Items at the store are marked one price but ring up at another.  When this is pointed out to them, cashiers roll their eyes and managers assure you it will never happen again. 

If I return merchandise, I'm told that the price was lowered and I have to accept less of a refund.  I've seen the same merchandise marked at twice the price and put back on the floor. 

My only visits to d**k's now are for scouting merchandise which I then purchase from eBay or Amazon.