Digi Express Made me buy unnecessary parts. States to much to repair. Now won't return my ipod. Only get voicemail when I call Arnold Pennsylvania

they made me buy parts that i did not need and the issue was not resolved

Weird, I recieved the same message after about 2 months, another weird thing is it worked fine before, all that i needed was a new screen,Hmmmmmmmm very very interesting...... to make things worse, it was charging compleatly fine untill they replaced the battery...... please get back to me.

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Subject: iPod Touch 2nd Gen 8GB Repair Status

Hi *********, We did receive a further diagnosis from the technician today: Upon close inspection and testing of your iPod, we have discovered a problem with your Main Electronics Board as it will not accept a charge. We value our customers, providing them with the most cost effective repair possible, and unfortunately there is no way to replace a logic board in this model of iPod, as the cost of the part exceeds the value of the unit itself. We will ship it back to you. If you previously paid for any parts, you will be refunded for these parts. Please allow 10 to 14 days to process your refund. The $25 technician fee is non-refundable, as this pays our technicians to diagnose the issues and also for labor performed on the unit. We apologize for this inconvenience. There are several reasons why a logic board or main board may be faulty or damaged, and if you feel the need to discuss your diagnosis in further detail, please do not hesitate to contact us. We will be happy to assist you in any way we can. Thank you for choosing DigiExpress, we look forward to helping you and servicing your repair needs in the future.

Sincerely,
DigiExpress

We always refund any parts when an iPod is deemed 'not cost effective to repair', this customer specifically requested that we still put the digitizer in the iPod, so obviously we wouldn't refund a part they were going to keep.

In any repair business, there will be times that the original diagnosis misses another  problem. We accept that we sometimes make mistakes with a repair, but we always offer a refund or another solution to remedy the issue.

The issue with the 'Rip off Reports' is that you are hearing a very biased side of the story, which is usually embellished to make it more interesting. Unfortunately, we pay the price by losing business. But if you do the math, you will see that we are doing a pretty good job...

20,000+ repairs to date and counting
100's of testimonials by actual customers (we do not solicit testimonials)
5 rip off report complaints