DigiExpress - Digi Express Non-Exsistent Customer Service After Repair With Defective Parts Arnold, Pennsylvania

There was a brief period of time that our phone system was not working properly. This customer may have experience problems during that time, so I would not want do discredit his/her statement. However, if an effort to better service our customers, we had to expand our phone which caused some problems that were beyond our control. Fortunately it has been taken care of, and it is no longer an issue.

As for the 'substandard parts' we order parts from the same manufacturers that the OEM company does. We do not make the parts, but we do back most parts with a warranty, all you have to do is call in and ask. We pride ourselves on our customer service record and will continue to strive for excellence.

The issue with the 'Rip off Reports' is that you are hearing a very biased side of the story, which is usually embellished to make it more interesting. Unfortunately, we pay the price by losing business. But if you do the math, you will see that we are doing a pretty good job...

20,000+ repairs to date and counting
100's of testimonials by actual customers (we do not solicit testimonials)
5 rip off report complaints