Dillards Store policies need major overhauling Tucson Arizona

Dillards is the most horrible company to work for. You must read all of the complaints through the states to see how horrible a company it is. Dillard's Department Stores , abuse, oppress, humiliate, degrade, and are down right "Mean-Spirited" "Bullies" to their employees. The Texas stores are the worse. They hire these unmentionable, unqualified, unreasonable and complete illiterate ASM's and Upper Management. The store in College-Station, Texas is so out of control with this type of nonsense. Some one needs to see what is wrong with this "Bully".

We will not continue to take this abuse. We are ready ready to fight back.
Thank You

This Joseph--what planet is he on? Dillards treats adult--even middle-aged and elderly employees--like schoolchildren. And making them use early 1980s cash registers. Hateful, Hitler-style management. Long hours without a break--its all true. Is this "Joseph" a plant from Dillards? Probably. Yes, all of the complaints about Dillards are indeed warrented. Very much so.

I worked for Dillard's for two years, and have my own issues with the company, but I must disagree with some of the comments/complaints you had about the company.

Register training isn't a huge focus since the register tells you what to do on the screen, step by step. Checks can be tricky, if it's your first one, but the issue that arose was not Dillard's; it was the unpleasant personality of your coworker.

It is standard custom to ask a customer why the item is being returned in almost any retail establishment. There are many reasons for a return: defect, damage, given as a gift, or simply changed their mind. Also, if the item is damaged a manager must become involved to assess whether the damage was due to customer error or by merchandise defect.

As for not getting a break all day, did you ask a manager/supervisor to get one?

If you understood what was expected of the employees working in customer service, you would know why customers are not directed there for returns. They answer incoming calls (and there are a lot of them), do all merchandise transfers, wrap gifts, give out change to all the associates' registers, and handle all incoming calls from associates needing managerial assistance. And there's usually only one person back there doing this...sometimes two. To add ALL customer returns would be absurd.

The credit card thing just shows that you paid absolutely no attention to your training. What little training they may give, they make it VERY clear that opening up Dillard's credit cards is part of your job. Saying that people don't need another credit card is just a way of copping out of doing your job. I now work at a job that requires me to open credit cards that have a much higher APR and less "rewards" than the Dillard's card, and I get at least 1 for every 4 hours I work.

You say that you've been working in retail since 1986. Maybe it's time you got out of the industry.

Dillard's is not a great place to work; I absolutely, 100% agree, but if you're going to bash the company at least have some legitimate complaints. If you haven't quit (or more likely been terminated), leave now.