Direct Gardening Very deceiving; basically a joke Bloomington Illinois

I am going to take part of the blame for ordering from Direct Gardening because I didn't look up their reviews BEFORE placing an order. Now that I have received, AND returned (at my expense) my joke of an order from them; I have now realized they have horrible reviews and I KNOW first hand why!! My 49 plants (not seeds but plants) were shipped in a plastic bag inside the plastic bag were more plastic bags with roots---no soil, no preserving gels just roots in a plastic bag. I immediately contacted  customer service asking for a return label only to find out they don't issue return labels....so if you want your refund you have to pay for the return. So shame on me for not doing my research but hopefully this review will help someone not to make the same mistake I did. DO YOUR RESEARCH BEFORE BUYING ON LINE. This