Complaint Review: DirecTV, Inc. - Greenwood Village Colorado
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- Author Confirmed
- DirecTV, Inc. P.O. Box 6550 Greenwood Village, Colorado United States of America
- Phone: 3105355000
- Web:
- Category: Satellite Companies
DirecTV, Inc. Misleading ad on website stating "When you purchase NFL Sunday Ticket" Did not say anything about new customers only. Greenwood Village, Colorado
* : Terms and conditions
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Was trying to order the DirecTV sports package called NFL SUNDAY TICKET after hearing about a promotion for early bird rates and 5 months of movie channels when you signed up. While on the website I noticed on their NFL Sunday Ticket page , https://www.directv.com/DTVAPP/content/sports/nfl?footernavtype=-1.
It stated "GET 5 MONTHS FREE of our best TV package when you buy NFL SUNDAY TICKET"on a red area on the page. It also listed the early bird pricing of $279.95.
I then called them up to order the package and the representative told me that the 5 month was only for new customers or customers that received a phone call directly from directv. I then told them that I was looking right at the website and it did not state any of this nor did it have any links to see details etc. So after hanging up I took a screen shot of the site that I seen this appear on, sent an email to them and said they were sorry for the confusion but could not do anything about it, the email messages have continued with no progress. I noticed a few days later that the site has updated the red image to now state that it is for new customers only.
This report was posted on Ripoff Report on 09/09/2009 02:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directv-inc/greenwood-village-colorado-80155-6550/directv-inc-misleading-ad-on-website-stating-when-you-purchase-nfl-sunday-ticket-did-492352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1
Terms and conditions
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Thursday, September 10, 2009
See the terms and conditions button that is right below the area you circled? Right underneith where it says NEW CUSTOMERS CLICK HERE the EXISTING CUSTOMERS CLICK HERE
If you click the terms and conditions button it says:
PREMIER PACKAGE WITH NFL SUNDAY TICKET OFFER :
New customers only. 2009 NFL SUNDAY TICKET billed in five monthly
installments of $59.99 each. NFL SUNDAY TICKET automatically continues
each season at a special rate, unless customer calls to cancel prior to
start of season. Blackout restrictions and other conditions may apply.
So yes. They do inform you that it is for new customers only.
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