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Report: #1005877

Complaint Review: Directv Inc. - Huntington West Virginia

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  • Reported By: RudeOne? — Huntington West Virginia United States of America
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  • Directv Inc. 2205 5th Street Road Huntington, West Virginia United States of America

Directv Inc. Customer Service Rep ATT/Directv Site, Huntington, West Virginia

*General Comment: HUA Directv

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I worked  for Directv for alittle over 3  years,  never  miss a  day the fired me for being rude to a customer, they changed the polices,about  who could call in to gain access to the accounts and a drunk customer called in and i was trying to explain to her the  changes and  she  would have  to get her  husband to cal and add her to the account and  i ask her just let me  finish with the information that  i needed  to get to her and i could  help her  with the account, they told me  that was rude, they also told me there  were  word i could not say during a  call like, we it they them,i dont know, etc. but  they would  not give me  this  list, they said when i used  these words  i was  being  negative? but they would not give me a list of  words. they would mark me off on my QA Scores  when i would use  such words? I  have  Never  worked  for a place that made me Feel So bad about myself, no wounder so many people have  helth problems. in one  month the  let  over  35 people go. Some one needs to take action. I'm just one person.. hope this helps

This report was posted on Ripoff Report on 01/29/2013 11:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directv-inc/huntington-west-virginia-25705/directv-inc-customer-service-rep-attdirectv-site-huntington-west-virginia-1005877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

HUA Directv

AUTHOR: James - (U.S.A.)

POSTED: Wednesday, January 30, 2013

            It's no wonder that customers and employee's are complaining. When your to busy putting your face on Undercover Boss.

           Then your only concern is the bottom line . What else do you expect but to watch the company go down in flames.

           I went out on a upgrade Directv had done. The Tech disconnected the kitchen from the equipment. The customer said the Tech looked dumbfounded about the wiring I had done. He eliminated the wiring and equipment.

         I had to go out and rewire the equipment back to the kitchen.  The customer was once again was happy with my work. I really can't fault the Tech for something he was never taught to do.
         I'm no longer a Independent Dealer for Directv. But as long as customers complain and don't mine paying me. I'll have a job.

         Keep up the good work Directv your making my living for me. Some of us care even if you don't want me.

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