Discover card Terrible Customer Service NC Nationwide

 I am very upset by the way my dispute is being handled. I have been a card carrier since 2006 and pay you alot of money monthly not to feel like i get good customer service when i have a dispute. I am seriously considering transferring my balance and filing suit as a result of this dispute for $475. I initially filed the dispute because it was taking the appraisal company too long to send the documentation, even though as i have stated to you that i never needed the appraisal in the 1st place because i already had one done myself.

 

There was a mix-up in the communication and my card was never supposed to be ran in the 1st place. Either way Reliance agreed to cover the costs as stated in the email that I sent and it i haven't been refunded. I get a notification from discover saying that the case is closed in the merchants favor. I get this and call in on the week of 12/19 to reopen the case and it is a hassle to get the case open which I don't really understand.

 

I am advised by your CSR to submit documentation showing that Reliance agreed to pay which I do. I called in on 12/28 to see if the case had been reopened and get a runaround from your dispute team reviewing the documentation and they do not reopen the case based on word jargon. They got fixated on the fact that Reliance states in the email i uploaded that I am getting "cash" back and refuse to reopen the case unless I provide documentation showing it worded as credit instead of cash.  

I don't understand why it is such a hassle to put something in dispute in the first place it is nothing like AMX's or other creditcard companies dispute process. I feel like you have to fight to get a dispute opened or reopened.Discover needs to adapt amx's or other credit card companies dispute process/ methodology.  If This isn't  reopened I am going to close my account and getting our family attorney involved. I should not have to fight to open a dispute and i don't appreciate the analyst getting me on a 3 way call with the merchant. It is uncomfortable and very unusual.

Thanks,

Darius