Dish Satellite Dish.com Customers pay for company lies. Palatine IL

My suggestion to you is to RECORD ALL of your CONVERSATIONS with DISH SATELLITE service customer representatives.  Make COPIES  of the current SALES PROMO that are ONLINE the DAY you place YOUR ORDER.  Write on the contract what you were promised when the installer does the install. DON'T TRUST DISH.COM.

Now, here is what happened to me.  I went on line to get Dish internet and TV.  I have 2 witnesses that listened to what was said because I was on speaker phone & a 3 way call.  When I called and talked with a service rep. I was promised a total bill of $89.98 per month for internet service & 190 channels (this included the $10/mo discount for bundling I would get for the 2 yr. contract).  The 2nd year I was going to a 55 channel pack.

The rep said I would have to pay $10/mo for HD.  I said I didn't need it & not to charge me for it.  He said my TV would not work without it. I argued with him about this but he said I had to get HD to get satellite TV.  So, my bill went up to $99.98.

When the installer came out to install the internet and tv dishes, he apologized because he couldn't get a good enough signal for HD because of all of the trees in my yard.  I told him the rep said I couldn't get satellite TV without HD and he was charging me $10/mo for it.  I had no choice.  The installer said it wasn't required and he called in to remove the HD charges. 

At the time of the install I purchased screen cleaner and a surge protector.  This is relevant because I didn't receive a my first bill but did receive a phone message that my payment was late. I immediately called in and paid the bill.  Had I received a bill, I would have realized immediately there was an error.

On my next bill I discovered what I thought to be a billing error.  I was so wrong.  I believe this was contrived from that first phone call.  I called Dish and explained what happened and they said there was no charge for HD on my bill because new customers get it free for life.  So, right away I know someone is lying or has lied to me. 

In my view, THESE ARE VERY DISHONORABLE PEOPLE.  I think it should be law that they must email or mail what was agreed to by phone so customers won't be cheated by DISHONEST SERVICE REPRESENTATIVES or at the very least, DISH SHOULD MAKE IT PART OF THE ORDER PROCESS to SEND CONFIRMATIONS AND DETAILS OF THE ORDER.

The most customer (dis)service would do was to take $5 off of my bill for 6 months.  I told them this did not resolve the issue.  This was wrong.  I am not getting a discount, I am being scammed for $10/month.

I need the internet for my part time job (I am way out in the country).  After the lies, I wish I had never ordered DISH for TV.  I did without it for 5 years.  I am an avid Kindle fan and I read and listen to books often.  After the 2 year contract is up, I WILL DISCONTINUE DISH for TV.  I feel like I have been scammed and cheated.  Sure the money is not that much.  I feel I WAS LIED TO AND CHEATED BY DISH SATELLITE from the first phone call.