Dollar Rent A Car Fraudulent insurance charges Little Rock, Arkansas

 I reserved a car with this company  and was helped out by a man who introduced himself as Robert . He asked me whether I wanted insurance  through the company  and I declined  He then. inquired about the insurance company I was using and I told him AAA . At that point he tried to scare me into renting a bigger car, telling me the road conditions were dangerous and reiterated his recommendation that I buy additional insurance through his company . I declined again .  He asked me to initial a series of lines on a touchpad  in order to  decline coverage. He then pointed to a page on printout of a portion of the contract and said I should initial this line to decline a damage waiver charge. I did so and when I later it look at that receipt they had given me , it turned out that Robert had tacked on the coverage anyway at $22 extra per day plus tax.  When I complained, the company refused to acknowledge that this had happened , would not remove the extra  charges from my bill.  I asked to speak to a manager, and they said he was not in the office.