Report: #1448731

Complaint Review: DRIVETIME/BRIDGECREST - Memphis Tennessee

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  • Reported By: Velma — Memphis United States
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  • DRIVETIME/BRIDGECREST 2177 Covington Pike Memphis, Tennessee United States

DRIVETIME/BRIDGECREST Salesman 1- Zabrian Sherrod Salesman 2- Jeffrey Pachucki Sold Damaged Unsafe Car To Senior Citizen Memphis Tennessee

*Author of original report: Car Salesman Talk In Circles

*Consumer Comment: Playing The Card

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Before coming here to file this RipOff Report I want to let you know I have tried multiple times to deal directly with Drivetime and Bridgecrest. They offered no assistance. I am planning to hire an attorney to file a suit against Drivetime.

I have multiple complaints about the way they conducted business with me. Add ons I didn’t request but were added onto the cost of the vehicle that increased the amount financed those add ons included the extended warranty cost $3555.00, Gap Insurance cost $1035.00, Motion GPS cost $695.00. The cost of the car was 10,803.42 after the taxes and added warranties, insurance and a GPS system the total financed was $15,956.84 and financed for 67 months. I am 76 years old and on a fixed income, I am not even sure I will be here for another 5 1/2 years. I feel like the salesmen took advantage of my lack of knowledge regarding the car cost and what they were financing . I had to trust them. I ask a lot of questions about the cars condition, any recalls, car fax info, condition of tires, battery and if they did an oil change. They assured me the car was in excellent condition. I wanted to be sure the car had been checked out completely, that it was in good mechanical condition with no issues that were going to come up within 2 or 3 months, and also I wanted to know that it was going to be a reliable car that I could count on for doctors visits and other errands a 76 year old has. Turns out the car isn’t in good or safe working condition.

The day after I brought it home the check engine light came on. I called Drivetime and expressed my concern that it already had this problem. I wanted to take the car back. The salesman told me I had to the end of weekend to return the car for a refund and cancel the contract. Well when I expressed my concern they told me to take the car to their preferred warranty repair shop which was a Pep Boys. We spent the entire day at Pep Boys. I cannot remember exactly what they said was wrong. Maybe the oxygen sensor. They had to wait for the part and they got the check engine light off. I still wanted to return the car I just had a bad feeling. They didn’t require me to pay the $100 deductible for this visit as I had had the car less than 24 hours. When I brought the car home I still could hear a loud roaring sound in the car and the ac did not cool well. I really wish I had taken it back before the 1500/one month warranty. And I did try, but I was always advised I had to call Bridgecrest now that the financing had been done through them. It’s like they weren’t listening that I didn’t want to keep the car or they didn’t care.

Turns out my bad feelings were correct. I kept hearing a loud rumbling sound on the drivers side of the car. When I ask about this sound I was dismissed that it’s was the road or something that didn’t make sense to me. Well I don’t drive it very often or on the freeway, but when my granddaughter drove the car she said it sounded awful. My daughter also said she didn’t like the sound of the car. So as it was time to take it to the car in for an oil change that is when we found out not only what the horrible roaring sound was but that also that the oil could not be drained to add new oil. The mechanic I took it to said whomever did the oil change at Drivetime (that’s what the sticker shows - Drivetime) had used a pneumatic wrench on the oil pain and had stripped the nut that you loosen to drain the oil. He said it would need a new oil pan. Turns out the roaring noise was a bad drivers side wheel bearing assembly kit. Also, the mechanic advised that someone had used duct tape on the inside of the motor on the manifold and some of the hoses. The mechanic said that he would return this car to Drivetime and give them the keys. He said it was a hazard to drive and that I should file a lawsuit. He said that he was very familiar with Drivetimes practices of selling cars that were not up to acceptable mechanic standards and they override computer sensors to get the car to just sell.

Now I have refused to pay for this car and told them to come get it. I tried to explain to both the local Drivetime and Bridgecrest the condition of the car. Drivetime refers me to Bridgecrest who then refers me to SilverRock which is only a recording with the website to set up a repair. As far as I can tell the oil pan situation is not covered under the warranty. The Wheelbearing Assembly kit is. But there is the deductible and I fear this car has far more problems. How could a car dealer sell a car in this condition to a senior citizen? The mechanic said I could have been killed. Also, if the oil pan is not replaced the oil cannot be drained and new oil added, which will crack the engine block I have been told. I am very upset about this and I want Drivetime to give me my money back and I will go elsewhere. The car payment is over $421, I could have bought a new car with a lower payment. Thank you for letting me vent. Seeking legal assistance ASAP. Sincerely, Velma L Crutchfield (ripped off nana)

This report was posted on Ripoff Report on 06/23/2018 05:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/drivetimebridgecrest/memphis-tennessee-38128-6934/drivetimebridgecrest-salesman-1-zabrian-sherrod-salesman-2-jeffrey-pachucki-sold-damage-1448731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Car Salesman Talk In Circles

AUTHOR: Velma - (United States)

POSTED: Sunday, June 24, 2018

 As I stated I did test drive the car and I when I expressed my concern about the sound the salesman advised was the road condition. They also made it sound like all the added extras were required when I questioned the extra add ons. I will be the first to admit that I am not an expert at car shopping. But I know people with far better negioating skills than me that have been ripped off by car salesman. That is why I hoped to find a trustworthy car salesman (not sure that even exists) who would not sell me a car that had so many mechanical problems. I stressed this to the salesman, and if he didn’t know he should have said so. I also tried to take the car back on more than one occasion, as I was advised I could and inside the time limits. So I did read and understand the contract.

I was blown on off. I waited for return phone calls I didn’t receive. I called multiple tiimes. When I finally talked to a salesman I was assured the repairs would be made and told to give it a chance and remember I had purchased the extended warranty to cover any future repairs. I said I would be more comfortable returning the car and picking another one and that I would have a mechanic check out the car before I purchased another. After the weekend passed and I called Drivetime before the one month, fifteen hundred mile warranty expired I was directed to Bridgecrest. The dealer was no longer interested. And when I called Bridgecrest they told me to call the warranty company. I had proof that they sold me a mechanically inadequate car, they still refused to help correct the situation.

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#1 Consumer Comment

Playing The Card

AUTHOR: Perry Mason - (United States)

POSTED: Sunday, June 24, 2018

 Did you test drive this car? Did you even READ the contract BEFORE you signed it??? Guess what? You just told the world you didn't even use COMMON SENSE and READ what you agreed to! Otherwise, you would have seen whatever extra was added to the contract! How about the other bright idea to just stop paying! What's the matter? I thought all you senior citizens had wisdom?

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