Dutch Gardens Refuse to refund credit card. Bloomington Illinois

Ordered product May 9. Charged my credit card June 9. Inquired regarding order status June 26. Told me order was in process. July 17 received $20 of a $400 order. No indication of back orders or when they might ship. Contacted Company on July 22. THEY ask ME what was missing. Sent them photos of what I recieved. They responded with "waiting for more items from our suppliers - will ship when they arrive". 8/7 I emmailed requesting a status.

Received respoinse "items will ship Spring 2021" I requested a refund same day. Aug 10 I emailed status. Was told information had been sent to appropriate department. August 18 I called and spoke with Sierra. Told me she could not tell me when a refund might be issued. Asked to speak to a supervisor and she told me this was not possible, Basically they have stolen my money!