DVDDonkey I was charged for my order but never received DvDs Internet

Everything on DVDDonkey's website is a LIE! They promise excellent customer service - that's a lie. Fast shipping - lie!

I ordered He-Man and She-ra on January 2nd, 2008 and have not received anything. I got official looking emails. They said He-Man was on backorder and I could click a link to cancel the order for a refund. When I clicked the link, I got Page Not Found. I have saved every email they sent me. I have never been able to talk to a human being on the phone.

I also contacted Canada Post and they have no records of the tracking number I was sent.

I have filed a complaint with the BBB but they said they couldn't help me because I couldn't give them a physical address for them. Has anyone else gone through the BBB? What happened?

Now this company has pulled their live person chat. AND their phone number no longer works.

Shannon
Luling, Louisiana
U.S.A.