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Report: #225174

Complaint Review: E-machines - Irvine California

  • Submitted:
  • Updated:
  • Reported By: Superior Wisconsin
  • Author Confirmed What's this?
  • Why?
  • E-machines emachines.com Irvine, California U.S.A.

E-machines, Gateway e-machines will not honor warranty because serial number is too faded to read. I have a receipt. Ripoff Irvine California

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I purchased an emachine laptop from walmart in February, 2006. They advertise a full year manufacturer's warranty. I had a warranty issue recently and called e-machines. They asked for the serial number, I turned over my laptop and looked for the serial number. It was WAY too faded to read. It was put on with what looked like a cheap light paint. They said they could not help me without the serial number and I was to contact walmart and get the serial number from them. Highly suspicious that Walmart does not keep such information, and that the serial number was not on the receipt, I was sure I was on a wild goose chase. Turns out I was right. Walmart suggested I open the PC and look for some "Internal Number". I again contacted emachines, and they said opening the laptop would void the warranty - not that that matters - they will not help me without a serial number.

Monica
Superior, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 12/13/2006 12:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/e-machines/irvine-california-92618/e-machines-gateway-e-machines-will-not-honor-warranty-because-serial-number-is-too-faded-225174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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