Complaint Review: E-Machines - Nationwide
- E-Machines Nationwide U.S.A.
- Phone:
- Web:
- Category: Computer Manufaturers
E-Machines Rebates you will never receive the rebate. .. unless you like getting bounced around.
*Consumer Comment: How true!!
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I purchased an e-Machine last year that came with a $75 rebate. I immediately sent in the UPC and required form. Two months later I received a request for additional information that stated the UPC was not enclosed and was required for processing. The box had duplicate codes, so I sent another.
Another 8 weeks later, I called to follow-up on the status and was told that the submission had come in after the deadline. As I had submitted this before the deadline, I asked to speak to a supervisor.
As it turns out, the supposed missing UPC had delayed processing and a request for another UPC was not sent out until after the deadline. I spoke to a supervisor who looked into the situation and agreed to process the rebate based on the original submission date; however, as the rebate program was now closed, processing would have to wait until the program was offered again - which was set to begin in a month.
Once the program reopened, I called again. Again I was given a song and dance but ultimately told my check would be processed 2-4 weeks. It wasn't. More calls produced more song and dance routines. In one call to the e-Machines rebate processing contractor (e-Machines does not disburse the rebates so you get the added fun of bouncing from one company to another), the supervisor admitted that they had many e-Machine customers who had submitted their rebate information according to the requirements but had not received a rebate for situations similar to mine.
Bottom line: If e-Machines is running a rebate offer DO NOT let it influence your decision to buy as, chances are, you will never receive the rebate.
This report was posted on Ripoff Report on 11/29/2000 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/e-machines/nationwide/e-machines-rebates-you-will-never-receive-the-rebate-unless-you-like-getting-bounced-a-3940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
How true!!
AUTHOR: Janet - (U.S.A.)
SUBMITTED: Sunday, June 06, 2004
Just a comment...How true this is as I've never received any rebate either. Best Buy and e-machines do not live up to their rebate promises! I thought--WOW! A $100 rebate for buying a computer, what a deal! Never happened!


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