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Report: #176199

Complaint Review: E-Pro Auctions - Orm Utah

  • Submitted:
  • Updated:
  • Reported By: Jacksonville Florida
  • Author Confirmed What's this?
  • Why?
  • E-Pro Auctions 703 S. State St Orm, Utah U.S.A.
  • Phone: 866-377-6747
  • Web:
  • Category: Auctions

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This fraud began when I received an email in my box a few weeks ago, with an offer to get an E-Bay Success Kit for just the cost of shipping and handling, which was $3.95. I used my Visa debit card to order the so-called success kit and it was sent to me. It was just a CD Rom and a couple of sheets of paper inside a folder. I looked at it and forgot all about it. Then today I looked online at my checking account and found that these people had debited an additional 49.95 from my account. I called and spoke to three different but very rude customer service agents who refused to refund my money, nor would any of them allow me to speak to a manager. I was never told that my money could not be refunded since they had my information it must be true that I wanted to buy their program. I never knew that if I ordered the so called success kit that I would later be debited an additional $49.95. I have contacted my bank via email message and asked for their assistance as I see that no one at E-Pro Auctions intends to refund the money

Mrs edrena
Jacksonville, Florida
U.S.A.

This report was posted on Ripoff Report on 02/14/2006 10:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/e-pro-auctions/orm-utah-84058/e-pro-auctions-ripoff-orm-utah-176199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
4Employee/Owner

#7 REBUTTAL Individual responds

E-Pro Auction

AUTHOR: Mrs Edrena Francine - (U.S.A.)

POSTED: Sunday, March 12, 2006

When I first came to this site to file my complaint, for some reason, I was unable to see the complaints from all the other people who had left their comments here. Today, I am seeing them for the first time and I must say that, E-Pro Auctions under any name, has been very busy stealing from people across the country. I'm very thankful to my bank (Compass Bank) for their expeditious resolution of my Fraud complaint. I filled out the necessary papers they sent to me after I'd filed my complaint on line through e-mail from my bank's website. Less than one week after my complaint I received the necessary documents in the mail, I filled them out and had tham back into their Fraud Department by the middle of the next week after receiving them, which was last week. Then, on the following week, Friday, March 10th to be exact, all of the E-Pro money was back in my account. My account was credited the 49.95 as well as the additional 5.95 they charged me later on.

In spite of the fact that I filed complaints with the Internet Fraud Dept, the FTC, the Division of the FBI that was mentioned by another victim here, the Better Business Bureae, my bank and another agency, the only ones who responded to my complaint were the Better Business Bureau and my bank. These other agencies say they are here to assist victims of Internet fraud, however, where are they? Why absolutely NO RESPONSE?????

I give great praise to Compass Bank for jumping on this right away and for their diligence in staying on the case until my money was credited back to my account. They flagged the account in the meantime in order to prevent any more charges and to keep me from occurring any NSF charges as I moved the balance of my account to another account I had with Compass Bank. I was determined these crooks had gotten as much as they were going to get from me.

I also see that someone else has noted the fact that these are possibly international crooks, as the people they contacted also have limited English speaking skills. They may not know how to speak English, but they sure know how to defraud the public.

Now, and finally, I would be sadly remiss if I don't give high praises to the owner of RIP OFF REPORT for this web site. I will be making a donation towards this very valuable and necessary consumer advocate site. I stumbled upon it quite by accident just a few months before I added my own complaint, and spent several fascinating hours here that first day. I've been coming back very regularly just to read the different reports and tips. I can't remember how I first got here, but as an addicted and avid web surfer, I'm always "discovering" some "new" and wonderful site. My deepest thanks to the creator and keeper of Rip Off Report. THANKS!!!!!

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#6 REBUTTAL Individual responds

E-Pro Auction

AUTHOR: Mrs Edrena Francine - (U.S.A.)

POSTED: Sunday, March 12, 2006

When I first came to this site to file my complaint, for some reason, I was unable to see the complaints from all the other people who had left their comments here. Today, I am seeing them for the first time and I must say that, E-Pro Auctions under any name, has been very busy stealing from people across the country. I'm very thankful to my bank (Compass Bank) for their expeditious resolution of my Fraud complaint. I filled out the necessary papers they sent to me after I'd filed my complaint on line through e-mail from my bank's website. Less than one week after my complaint I received the necessary documents in the mail, I filled them out and had tham back into their Fraud Department by the middle of the next week after receiving them, which was last week. Then, on the following week, Friday, March 10th to be exact, all of the E-Pro money was back in my account. My account was credited the 49.95 as well as the additional 5.95 they charged me later on.

In spite of the fact that I filed complaints with the Internet Fraud Dept, the FTC, the Division of the FBI that was mentioned by another victim here, the Better Business Bureae, my bank and another agency, the only ones who responded to my complaint were the Better Business Bureau and my bank. These other agencies say they are here to assist victims of Internet fraud, however, where are they? Why absolutely NO RESPONSE?????

I give great praise to Compass Bank for jumping on this right away and for their diligence in staying on the case until my money was credited back to my account. They flagged the account in the meantime in order to prevent any more charges and to keep me from occurring any NSF charges as I moved the balance of my account to another account I had with Compass Bank. I was determined these crooks had gotten as much as they were going to get from me.

I also see that someone else has noted the fact that these are possibly international crooks, as the people they contacted also have limited English speaking skills. They may not know how to speak English, but they sure know how to defraud the public.

Now, and finally, I would be sadly remiss if I don't give high praises to the owner of RIP OFF REPORT for this web site. I will be making a donation towards this very valuable and necessary consumer advocate site. I stumbled upon it quite by accident just a few months before I added my own complaint, and spent several fascinating hours here that first day. I've been coming back very regularly just to read the different reports and tips. I can't remember how I first got here, but as an addicted and avid web surfer, I'm always "discovering" some "new" and wonderful site. My deepest thanks to the creator and keeper of Rip Off Report. THANKS!!!!!

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#5 REBUTTAL Individual responds

E-Pro Auction

AUTHOR: Mrs Edrena Francine - (U.S.A.)

POSTED: Sunday, March 12, 2006

When I first came to this site to file my complaint, for some reason, I was unable to see the complaints from all the other people who had left their comments here. Today, I am seeing them for the first time and I must say that, E-Pro Auctions under any name, has been very busy stealing from people across the country. I'm very thankful to my bank (Compass Bank) for their expeditious resolution of my Fraud complaint. I filled out the necessary papers they sent to me after I'd filed my complaint on line through e-mail from my bank's website. Less than one week after my complaint I received the necessary documents in the mail, I filled them out and had tham back into their Fraud Department by the middle of the next week after receiving them, which was last week. Then, on the following week, Friday, March 10th to be exact, all of the E-Pro money was back in my account. My account was credited the 49.95 as well as the additional 5.95 they charged me later on.

In spite of the fact that I filed complaints with the Internet Fraud Dept, the FTC, the Division of the FBI that was mentioned by another victim here, the Better Business Bureae, my bank and another agency, the only ones who responded to my complaint were the Better Business Bureau and my bank. These other agencies say they are here to assist victims of Internet fraud, however, where are they? Why absolutely NO RESPONSE?????

I give great praise to Compass Bank for jumping on this right away and for their diligence in staying on the case until my money was credited back to my account. They flagged the account in the meantime in order to prevent any more charges and to keep me from occurring any NSF charges as I moved the balance of my account to another account I had with Compass Bank. I was determined these crooks had gotten as much as they were going to get from me.

I also see that someone else has noted the fact that these are possibly international crooks, as the people they contacted also have limited English speaking skills. They may not know how to speak English, but they sure know how to defraud the public.

Now, and finally, I would be sadly remiss if I don't give high praises to the owner of RIP OFF REPORT for this web site. I will be making a donation towards this very valuable and necessary consumer advocate site. I stumbled upon it quite by accident just a few months before I added my own complaint, and spent several fascinating hours here that first day. I've been coming back very regularly just to read the different reports and tips. I can't remember how I first got here, but as an addicted and avid web surfer, I'm always "discovering" some "new" and wonderful site. My deepest thanks to the creator and keeper of Rip Off Report. THANKS!!!!!

Respond to this report!
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#4 REBUTTAL Individual responds

E-Pro Auction

AUTHOR: Mrs Edrena Francine - (U.S.A.)

POSTED: Sunday, March 12, 2006

When I first came to this site to file my complaint, for some reason, I was unable to see the complaints from all the other people who had left their comments here. Today, I am seeing them for the first time and I must say that, E-Pro Auctions under any name, has been very busy stealing from people across the country. I'm very thankful to my bank (Compass Bank) for their expeditious resolution of my Fraud complaint. I filled out the necessary papers they sent to me after I'd filed my complaint on line through e-mail from my bank's website. Less than one week after my complaint I received the necessary documents in the mail, I filled them out and had tham back into their Fraud Department by the middle of the next week after receiving them, which was last week. Then, on the following week, Friday, March 10th to be exact, all of the E-Pro money was back in my account. My account was credited the 49.95 as well as the additional 5.95 they charged me later on.

In spite of the fact that I filed complaints with the Internet Fraud Dept, the FTC, the Division of the FBI that was mentioned by another victim here, the Better Business Bureae, my bank and another agency, the only ones who responded to my complaint were the Better Business Bureau and my bank. These other agencies say they are here to assist victims of Internet fraud, however, where are they? Why absolutely NO RESPONSE?????

I give great praise to Compass Bank for jumping on this right away and for their diligence in staying on the case until my money was credited back to my account. They flagged the account in the meantime in order to prevent any more charges and to keep me from occurring any NSF charges as I moved the balance of my account to another account I had with Compass Bank. I was determined these crooks had gotten as much as they were going to get from me.

I also see that someone else has noted the fact that these are possibly international crooks, as the people they contacted also have limited English speaking skills. They may not know how to speak English, but they sure know how to defraud the public.

Now, and finally, I would be sadly remiss if I don't give high praises to the owner of RIP OFF REPORT for this web site. I will be making a donation towards this very valuable and necessary consumer advocate site. I stumbled upon it quite by accident just a few months before I added my own complaint, and spent several fascinating hours here that first day. I've been coming back very regularly just to read the different reports and tips. I can't remember how I first got here, but as an addicted and avid web surfer, I'm always "discovering" some "new" and wonderful site. My deepest thanks to the creator and keeper of Rip Off Report. THANKS!!!!!

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#3 Author of original report

E-Pro Auctions, M-Serve, LLC

AUTHOR: Mrs edrena francine - (U.S.A.)

POSTED: Sunday, March 12, 2006

This is an update to my complaint about the crooked people at E-Pro Auctions and their e-Bay Success Kit they are marketing for the sole purpose of gathering banking information to use in pulling money from accounts of unsuspecting victims. These nasty, loud talking, fast talking, very rude people, insisted they were not going to give me one dime of my money back, but I'm here this morning to tell you that my bank went to work for me and got all my money back through my fraud complaint to them. In the meantime, since my first report to Rip-Off, about these crooks, they had gone back and billed me an additional $5.95! My bank got that back for me as well. E-Bay was no help at all with dealing with these people who are marketing success kits in their name. I reported to them their unscrupulous marketing tactics and subsequent fraudulent billing for whatever it is they are doing and got only a generic response from them. This company may be in existence solely for the purpose of fraud, and may not even be located in the USA as each time I called, the people who answered had heavy oriental accents. BEWARE!

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#2 Author of original report

E-Pro Auctions, M-Serve, LLC - I was told that my money could not be refunded since they had my information

AUTHOR: Mrs edrena francine - (U.S.A.)

POSTED: Tuesday, February 14, 2006

I wanted to correct the following sentence in my initial complaint: I'm correcting the following,

I was NEVER (error) told that my money could not be refunded since they had my information it must be true that I wanted to buy their program.

What I intended to write was,

I was told that my money could not be refunded since they had my information it must be true that I wanted to purchase their program.

The fact of the matter is, they did have my infromation, but only becaue I had to provide it in order to pay the $3.95 shipping and handling charges for their so-called eBay Success Kit. I guess the come on or bait, was the small 3.95 charge (not too much to arouse suspicions, I guess) then after a few weeks when you've completely forgotten about them, they come back at you with the $49.95 debit from your bank account.

In addition to reporting these crooks to this website, I also have reported them to five other fraud and/or consumer agencies and will continue reporting them to every agency I can find who'll take a complaint.

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#1 Author of original report

E-Pro Auctions, M-Serve LLC

AUTHOR: Mrs edrena francine - (U.S.A.)

POSTED: Tuesday, February 14, 2006

I just wanted to add another name that was given to me when I spoke to the rude people at E-Pro Auctions. They also use M-Serve, LLC, according to the last customer service person I spoke with. Also, I am not sure if the address she gave is the company address or the address for their call center, but this is all I have right now.

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