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Report: #442351

Complaint Review: Earnhardt Ford - Chandler Arizona

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  • Reported By: Queen Creek Arizona
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  • Earnhardt Ford 7300 W Orchid Ln Chandler, Arizona U.S.A.

Earnhardt Ford Avoid this place and DO NOT BUY FORD - I was charged over $3,000 in less than a year Chandler Arizona

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Here is my horror story about this place. I brought my 4x 00 Ford Explorer for maintenance on June 2008 as I usually do every 6 months or so. They performed all necessary maintenance work or at least I thought they did. A couple of days later my engine started overheating, I had to stop in a middle of nowhere in 110F AZ summer and arrange for a towing company to take my vehicle back to Ford Earnhardt dealership immediately. They informed me after the inspection that my engine has a problem and needs a new radiator and a new coolant. The job would cost me an additional $1,300 on the top of $230.00 that I have already paid a couple of days ago for my first appointment.

Between the towing fees and a couple of car rentals my total jumped from $1,300 to over $1,900 (after they agreed to pay for a small portion of my rental car fee and a towing cost). I had no other choice but accept it. Always having my doubts whether or not all of the work was necessary in a first place, I asked Earnhardt Ford manager over the phone on the same day to save my old radiator after they replace it with a new one. My inquiry was never honored.

After showing up at dealership to pick up my vehicle I was told that my old radiator was tossed before they got my phone inquiry. Boy, I wish they would perform their work on my truck as fast as tossing the old radiator - so I did not have to rent a car overnight every time I dropped my truck at their place.

My Ford was running fine until a couple of weeks ago (March 2009) when I noticed that some green stuff is leaking from under the front part of my vehicle.
I made an appointment with Ford again hoping that there is nothing serious since my vehicle gets maintenance every 6 months or so and since my cooling system was completely replaced not even a year ago. Wrong! Next morning, after I dropped my truck, Earnhardt Ford manager called me and said that there is a problem with (I could not believe what I heard) my radiator and on a top of that he informed me that my cooling system hoses appear way too old and must be replaced. My new job estimate ran over $1200 not even mentioning rental car fees again. After disputing the problem with their manager over the phone for about 20 min, they agreed to pay a portion of my car rental fees for one day and give me some discount on labor, but would not honor any warranties. I let them know that I am definitely going to file a complaint with BBB and other consumer organizations and I will definitely will NEVER use their rip-off services nor I buy another FORD vehicle EVER again - I drive my 4-wheeler on perfect AZ highways, not on dirt, and I take my vehicle for a maintenance twice a year, therefore I expect it too last quite a bit longer than 8+ something years.

Customer
Queen Creek, Arizona
U.S.A.

This report was posted on Ripoff Report on 04/09/2009 03:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/earnhardt-ford/chandler-arizona/earnhardt-ford-avoid-this-place-and-do-not-buy-ford-i-was-charged-over-3000-in-less-th-442351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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