EcoQuest Can't order replacement parts Greeneville Tennessee

I am nursing my Living Water purifier unit through its final hours. I liked this Alpine Living Water unit and felt it was effective (albeit way overpriced). But be aware that Ecoquest, Alpine's parent company, will ONLY sell you replacement filters, bulbs, etc. if you have paid a $25 annual fee AND have an active sponsor who has paid their fee. You cannot order replacement parts at all if, like me, you have been dropped from their computer system because you haven't ordered in awhile. You must be re-sponsored and go through all the MLM malarkey in order to get basic parts for the products you have already purchased. Ecoquest cares only about making bucks off its multi-level marketing scheme. It is nearly impossible to get through on their ordering or customer service telephone line, customer service people are rude, orders are delivered very slowly, and to add insult to injury, ALL Ecoquest products are incredibly overpriced. I'll be buying a new water purifier next week, and it will NOT be from Ecoquest. My overall recommendation on Ecoquest: avoid this company.

Susan
Ellensburg, Washington
U.S.A.