Complaint Review: Ecost.com - Memphis Utah
- Ecost.com 4895 Citation Dr, Suite 101 Memphis, Tennis 38118 Memphis, Utah U.S.A.
- Phone: 310-225-4044
- Web:
- Category: On-Line Stores
Ecost.com ripoff hidden fees misleading ads Memphis Tennessee
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1.)Bought an open-boxed, refurbished Govideo DVD player/VCR. Unit came in opened brown box (not manufacturer's box) with RMA # written on it, in it was a copy of invoice for previous sale, charged less HANDLING FEE, a hidden charge. No warrenty card & wrong remote (for Sharp TV) included. Can't operate 90% of the functions without the remote control.
Called customer service, was told open-box items are sold as-is, not returnable (never stated on invoice). They suggest I call manufacturer to get remote; call Govideo, they want $29 + shipping.
2)Also ordered Syntax wireless USB adapter for $29.95,from email received ecost.com. This offer comes with a $29.95 rebate. Was notified by email the item was sold out. Interestingly, I forwarded the original email to a friend, who ordered same item a day later & received the item. I replied immediately, told them to cancel order because it was near the rebate deadline. They still shipped the item several days after I cancelled my order, by that time the rebate deadline had expired. Was told No REFUNDS under any circumstances; can exchange only if defective.
3.)Had several orders in the past where the actual invoiced amount is different from the advertised price on-line, from which I placed the order. When this happens, it was always marginally higher but never lower. The difference each time is not much, only pennies, but if they do this often & to many other customers, which I suspect I'm not the only one, they do gain considerably. Other wise, it was faulse advertising!
James
Mahwah, New Jersey
U.S.A.
This report was posted on Ripoff Report on 10/05/2005 04:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ecostcom/memphis-utah-38118/ecostcom-ripoff-hidden-fees-misleading-ads-memphis-tennessee-159639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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