eglobalwireless.com Misleading Reviews, Poor Customer Service, Internet

I have been looking for a basic mini computer which will get me online but is small enough to throw in my purse. Based on customer reviews and product descriptions, I bought a $99.00 7" mini netbook from Eglobalwireless.

Before the computer arrived, Eglobalwireless called me and offered a 2-year warranty for $!4.00. They said the manufacturer doesn't include one. I bought it before I got the computer, then was sent an online receipt. So far that's all the warranty information I have. If I had been offered the warranty after I got the computer, I wouldn't have bought it. The netbook arrived quickly, in good condition. However, it is often painfully slow and it will not download some sites at all. The computer requires a very strong WiFi signal. Still, I figured I got what I paid for, until I tried to use the YouTube player which comes preinstalled.

Each time I tried to play a YouTube video I got a "file not found" error message. I located Eglobalwireless' online tech support system and sent a description of my problem. I received a response suggesting I go to the Microsoft trouble-shooting website to resolve my "outdated browser" problem. Not only did I receive a wrong answer, but the link I was sent referred me to directions which are impossible to understand.

I sent another ticket explaining about the wrong information I got. To date, no reply. 

Although the netbook does provide Internet access in some circumstances, it is essentially useless for my needs. I considered returning it but I foolishly didn't read the return policy before purchasing. There is a significant restocking fee and the purchaser pays for return shipping. 

I also wrote a customer review on the site. Although I was careful to list both pros and cons, I was surprised to find that my review (which rated my experience a generous "3") was not published on the site. Looking back I realize they publish mostly rave reviews.

The total cost for this "99.00 computer" is now $119.00. (I was surprised that an Internet company which states it is in New York charged a Florida sales tax -now I know they actually are in Florida, not far from where I live.)

Sadly there is very little I can actually do with this netbook, so it will probably gather dust and go in the "lesson learned" file. If I had it to do over again I would spend another $125 and buy a brand-name netbook on sale at a reputable retailer.