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Report: #1075628

Complaint Review: EIN Filing Service - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: THZ — Natick Massachusetts
  • Author Not Confirmed What's this?
  • Why?
  • EIN Filing Service 303 W Loop 281, Suite 110 #185, Longview, Texas 75 Internet USA

EIN Filing Service Misrepresentation/ Fraud, Inadequate Customer Service,  Internet

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 First of all, when I began the application I ws under the impression  thatI was on the IRS website because it is made to look that way.  I had already provided all of my husband's secure info. as he authorized me to do for his EIN # application, like SSN (which I would have NEVER given to a third party, and I am quite scared of the consequences) I pressed the button and finalized the order when I realized I had been manipulated and that this was NOT the IRS website.  Their claim of being a "third party designee" made them sound like an authorized contractor for the IRS so I didn't worry that much until I realized that they don't answer their phones and suspected their business was filled with con-artists.

Immediately after pressing the button to finalize the online transaction with this company, I realized I mad an error, and needed to speak to someone right away so that the information could be changed before it was sent to the IRS. I received an email at 1:13pm stating that they charged my credit card.  I was frantically calling and calling and calling.....with no one ever picking up the phone, and sometimes it would automatically go to voicemail.  I left two messages, but the phone calls were not returned.  At 1:25pm, I receive another email providing me with the Federal EIN Number. I then sent several emails stating that I wanted a refund, had already spoken to my bank to stop payment on the transaction (which is documented w Bank of America)and was upset to work with their incompetent company that would not return calls, yet take my money, and not answer the phone or return my messages that stated I was dissatisfied with their service for not responding when time was of the essence. They simply completed the order so they could have an excuse to keep my money by saying that they had already provided me with the service while ignoring my requests to the contrary.  I finally received an email back at 4:28pm saying "I apologize for not responding sooner. I understand you needed to make a change to your application. Unfortunately, your order was processed immediately after receiving it due to you choosing our Rush option. The EIN assigned is an active number that is effective immediately. In order to make any changes to the existing EIN, you will need to contact the IRS at 1-800-829-4933. I apologize for any inconvenience. Thank you, Ashlee"
 
I would like my $247.00 back due to this incompetent company's unavailable customer service via telephone or email when time was of the essence. 

This report was posted on Ripoff Report on 08/13/2013 07:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ein-filing-service/internet/ein-filing-service-misrepresentation-fraud-inadequate-customer-servicenbsp-internet-1075628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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