Empire Home Warranty Fake, deceive, crooks, they should NOT be in business, Internet

I have 2 policies with them (MI,TN homes) total $878 in 8/2010.  * Their toll free # 877-236-9660 is out of service, the other Tel 302-566-5312 you get a message,you don't  talk to a live agent at all!!! * they ask you to email your claim but they hardly answer you at all ,and when they answer it takes them few days to email me back. * I had to fix the heat in my TN home in Dec ,and I paid $166 out of my pocket ,till now they did not pay me back although I sent them the receipt.

*I have a leaking hot water tank in my basement in MI, they sent me a plumber that I paid him$ 45 service call as per agreement,he said that I need a new hot water tank,he tried to call them,no answer,I sent them an email with the plumber receipt, they answered me asking for water tank maintenance papers!!!! the plumber said that is a stupid joke,since no such thing,and they are refusing to pay, so this company will give anyone the run-a-round and they are crooks,thieves and should not be in business