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Report: #689764

Complaint Review: empire home warranty - WILMONGTON Delaware

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  • Reported By: allimack — IRON CITY Tennessee USA
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  • empire home warranty 1521 Concord Pike Ste 301 WILMONGTON, Delaware United States of America

empire home warranty Empire Home Warranty FAIL! SCAM! STAY AWAY! WILMONGTON, Delaware

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I purchased a 110-yr old home in rural TN in 2010, and bought the home warranty for $580. My water heater started to leakin August,so I fileda claim. Empire selected a contractor who just showed up with a new water heater and started installing it. During that installation, the rude and disrespectful customer service agent "diagnosed" the cause of water heater leak over the phone - miraculous by any standards. He denied the claim and I had to write a $780 check to the plumber right then.

I complained to Empire Home Warranty customer service in September 2010 and was immediately assured that I would be given the full contract price refund of $580 to settle my grievance. I was told in writing more than five times by the Regional Supervisor "Brad" that my check was "in the mail." As of February 2011, no check has arrive. Imagine that. This company should be put out of business.

I am suing them in small claims court. DO NOT use Empire Home Warranty!

This report was posted on Ripoff Report on 02/02/2011 09:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-home-warranty/wilmongton-delaware-19803/empire-home-warranty-empire-home-warranty-fail-scam-stay-away-wilmongton-delaware-689764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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