Empire Today, LLC The company did not install the carpet correctly therefore a couple of years later the carpet have more waves than the ocean. Houston Texas

I had my whole upstairs carpet install by Empire Today in 2012. First, the installer had a bad attitude and wanted to quit before the job was finish.  I called the office and someone talked to the installer and he finished the job that day.

I noticed two years later the carper in my office room begin to ripple.  I called Empire but the only response I received was you are no longer under warrantly.  I thought I could live with the ripple.  However I then begin to see the same thing in my bedroom.  It is really an eyesore.  I called Empire again to see what could be done to fix the problem.

Empire quoted me a price of $245.00.  I thought this was unfair because the problem is because the installer didn't do the installation of the carpet properly.  However I agrred to pay because I just wanted my carpet fix. The installer did not show.  I waited several hours on a beautiful Saturday to no one to call or reschedule.  I have called several times to only get no response.

I have decided to use another company to fix the ripples in my carpet.  I will never use Empire Today again.  The service is unacceptable and customers service is awkful.  This is a horriable company they do not care about their customers.