Empire Today LLC Empire Today LLC, 333 Northwest Ave., Northlake, IL60164 Empire Today is indulging in unfair business practices, such as, misrepresentation and not fulfilling the contractual obligations. Per the contract, the company was supposed to install Newport 3.25 butterscotch hardwood, however, a much inferior quality hardwood, Armstrong Bruce 3.25 butterscotch was used for my installation. North Chicago Illinois

Per the contract signed on 07/27/2017 with Empire Today, activity ID 1- 2738624507, the company was supposed to install Newport 3.25 hardwood for 2 rooms: living room and dining room in my house at  Woodridge, IL 60517. However, the installation was done with a sub-standard and inferior quality hardwood, namely, Armstrong Bruce 3.25, APK3416LG.

The installation was completed on 08/01/2017, and from the day one, I have started observing multiple scratches and chippings all over the newly installed floor. Accordingly, I have called Empire Today to visit and to address the issues. The company has asked the installer to do a touch up work which has been completed. However, even after the touch up, I have observed new scratches, marks, and chippings. Meanwhile I researched the (installed) Armstrong Bruce hardwood complaints on the internet and I have found that it’s a sub-standard and inferior quality hardwood which is easily susceptible to scratches and chippings!

Upon making further contacts with the Empire Today Customer Relation section, the company has sent an inspector for having a fresh review and assessment of the repair issues. They have agreed to replace about fifteen (15) plus wooden planks and an offer of $ 500 for the inconvenience. I have turned down this offer, as it would only address the current problems but not the major issue of installing an inferior and sub-standard quality wood which is susceptible to marks, scratches, and chips off. Moreover, replacing a few of those wooden planks is more destructive and is not a seamless operation. I have asked them for a simpler solution – to provide a Buff and two coats of water based polyurethane coats which could shield the surface from further chips off and marks. Empire Today has tried to offer a 20% refund towards repair and the inconvenience, however, it was turned down on the basis that for getting a Buff and Coat, I would be spending at least an amount of $ 1200 or so, which is just the bare cost of getting the defective and inferior quality wood faults embedded with a ployurethane shield and do not prop up again and again!