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Report: #1271002

Complaint Review: Encante - Internet

  • Submitted:
  • Updated:
  • Reported By: Sabine G — Venice Florida USA
  • Author Not Confirmed What's this?
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  • Encante Internet USA

Encante Unable to cancel products Santa Ana CA

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DO NOT ORDER FROM THEM!!!!   I ordered the products Anti Aging Serum and Eye cream on line for a trial period.  I called after 1 week to cancel since I didn't want the continous shipments.   The lady at customer service told me to call again on Nov 29 or 30th to cancel, said it was too early, a shipment had not been scheduled.  So I called again today to cancel and was told "You owe us $105 to get your name off the list."   I protested and told them about my call 2 weeks ago and she asked me for the name of the customer service rep and a confirmation number, which I didn't have since I stupidly trusted that CSR......     I told the CSR today that I would not pay, that I didn't want to be charged, she said she could give me a 50% discount if I paid up right now.   I cannot believe that first CSR I called 2 weeks ago lied to me and let me believe that I could cancel 2 weeks later, should have read the small print.      I guess that's how they do business, it smells alot like fraud, DO NOT ORDER FROM THEM.   I should have known better.   

This report was posted on Ripoff Report on 11/30/2015 10:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/encante/internet/encante-unable-to-cancel-products-santa-ana-ca-1271002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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