Encante Trickery - Your subscribing to monthly charges On line Nationwide

I see dozens of complaints for the above mentioned merchant, what is being done about how they trick you into thinking your getting a sample then end up getting charges for a subscription?  Obvioulsy a sample is just that, a sample.  

Upon discovering two charges, $98 and $97 on my debit, I called them only to be talked over, yelled at, put on hold, and interrupted.  I asked her not to put me on hold again to which she responded, "Oh I will" and when she thought she did, I could hear her talking to someone and say "She's in so much pain, she says she going through a hard time (1. Not true, 2. Those subjects never even discussed) I said to her "I can hear you talikng to someone about a conversation that has not taken place"  She says "I was talking to myself", weird.  She continued to talk over me and put me on hold, this time with music for my enjoyment.

With all these complaints, what is being done?  Please advise.

Thank you