Report: #1202997

Complaint Review: Envato - Internet

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  • Reported By: Tyson B — Paradise Texas
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  • Envato Internet USA

Envato Theme forest, Code canyon, Video hive, Audio Jungle, Graphic River, Photo dune, 3docean, active den, This company doctors peoples reviews for developers to make it look as if all companies are flawless and allows developers to bribe customers. Victoria Internet

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Envato.com Trust Scam and ethemeuk.com cover up.

eTheme is a theme development company that falsely advertises and sells very defective and buggy themes for wordpress, magento, open cart, presta shop, and many more ECOM platforms. They offer to provide support for their themes,  but if there is an excuse they can make to take the obligation off  of them for having to provide support, they will use it in a flash. Of course you will have to wait over a week, most of the time, sometimes 3 or 4 days to receive an answer from them and ultimately you will receive an excuse. They offer several themes and all of their demos have very cool features, like search auto complete, a fancy product image zoom, A really neat color swatch feature for product options, built in chat, etc. etc., However all of these fancy features that you think come with the theme you are buying, actually do not come with the theme, a matter of fact they come at an extra cost. They advertise that their theme comes with all of this, but NOWHERE does it say there is an extra cost. You ultimately find this out after they have taken your money, wasted your time, and you have been out the cost of installing the theme on your server. At this point you’ve spent more money and time than it would be worth finding a new theme and asking for a refund. I believe they know this and use it to their advantage. As for the bugs well, there is just way too many to list here, the main issue is the speed of the theme, It is very slow with load times at the best being 20 seconds and of bigger pages like the home page being at a whopping 45 seconds. Can you say bounce much?  Now I have fixed this issue by hiring a developer at $100 an hour and 6 hours of his time, so $600 but hey its fixed, but expect if you buy one of etheme’s themes you ultimately will have to have a developer fix it.

Now let me tell you what I did and how they reacted.

After a number of attempts to rectify my issues peacefully and without conflict were ineffective. I made a review. If you dislike a product or service you have the ability to objectify and review said product or service. So that’s what I did I gave them a negative review based on my opinion of their company.

After I gave the review I was told this:

“1. As fas as i know you have rated our theme with 1 star. But our support is still replying to your requests and trying to resolve your problems (not ours). I think it is unfair from your side to rate in such low rating and require support from our side. Please, rerate our theme at least with 3 star and we will proceed making support. In other case i don’t see the reason why we should reply on your tickets”

The above was directly from etheme themselves and you can view this by going to this link: http://themeforest.net/item/megatron-megaflexible-responsive-magento-theme/8177432/comments
Now not only is this just terrible business practice its illegal, its bribery.

Now for themeforest or (Envato) they seem to have similar business views because this is what Envato support representative Brad McDougal has to say about the situation.

“It may not be ideal but it certainly isn't unreasonable for an author to request that you reward them with an improved rating, for going above and beyond their obligations to you, by volunteering their time and efforts to try and assist you.” 

Since then ThemeForest (Envato) has erased the majority of my comments that included any wording that would make a buyer weary of purchasing from etheme and have removed my negative rating.
Now why would they do that? Well, see Envato is a developer’s marketplace and every sale that goes through Envato takes a percentage of that. So by a developer having a negative review or comment not only does it hurt the developer's sales it hurts Envato’s sales as well. But Envato is such a large company and has many developers that sell on there and I am not saying that all developers on Envato are bad, but if Envato is always covering up any negative reviews or comments that customers post on developer’s products how are we the customers supposed to know what is good and what isn’t.

So in my opinion, I don’t see how I can trust Envato to provide quality products or stand for a customer when there is an issue.

This report was posted on Ripoff Report on 01/20/2015 12:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/envato/internet/envato-theme-forest-code-canyon-video-hive-audio-jungle-graphic-river-photo-dune-3d-1202997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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