Estrela Marketing, Estrela Marketing is a rip-off, does not deliver what it promises Delray Beach Florida

This is a very unfair report. Please see the rebuttal that was submitted to the BBB regarding Mr. Monarch's claims:

Letter to the BBB (Written on 5/12/09) Accepted by the BBB on 5/13/09

I am writing this letter to you in response to the Complaint that I received from you on 5/11/2009. This is regarding the Complaint from Mr. Gross. I am very concerned to hear that this customer is claiming that services were not rendered as they were specified in the contract. We stated to him even before starting this campaign that he was doing an advertising campaign and that we cannot guarantee responses from it. This is even stated in the contract that he signed.

The case facts are as follows:

1. The client signed the attached Insertion Order/Contract on 4/15 fully knowing that we would provide them with an email campaign of 20,000 opt in email addresses sent out twice on their behalf. The first launch occurred on 4/22 @ 10:12AM. The target we used for the 1st mailing was: Commercial Banks, Large Brokerage Houses, Manufacturing, Hospitals, Large Health Care, Accounting Firms, CPAs, and Internal Auditors.

2. Below I have pasted the link to the online tracking report showing the opened emails and the clicks to their site which was made available to the client following the campaign. Please keep in mind that this data is update in real time from our reporting servers:

Online Tracking Link
http://trk.gmtoffers.net/tracking/TrackingReport.asp?v=a2t1c&rid=0A7FE8C2-1895-4223-BDBC-FC178E9BC718

Now as you can see from the tracking links that Mr. Gross received a great number of opens and clicks on this campaign, and he states that we must have used a "consumer" list since he received a "poor" response, which is simply untrue. We used the exact criteria as he requested for this send. Nevertheless it doesn't matter since we don't guarantee responses from an advertising campaign. No one that provides advertising can.

3. I would like to bring your attention to the contract that the client signed and dated on 04/15 that states clearly: "Estrela Marketing Solutions disclaims any warranty regarding the number of persons accessing client's content or any benefit the client might obtain from the campaign." This very simply means that they are doing advertising and that we cannot guarantee the success of the campaign! No advertising medium can! Our job is to send the message and its up to the prospect to act on it.

4. We have never ignored Mr. Gross. Every email and phone call was always promptly responded to, and the last email he sent, Ken Pollack (My VP of Sales) told him he would get back to him after investigating his claim, however Mr. Gross didn't even give Ken a chance to get back to him before putting in this complaint.

5. He still has one launch left as per his contract so please encourage him to contact me personally and I will handle his account to insure the campaign goes out. I can be reached by phone @ (561) 274-4443 or by email at ataub@estrelams.com if you require any further documentation or proof of delivery

Thank for your attention in this matter. I hope to get this resolved as quickly as possible.

Best Regards,
Adam Taub
President/CEO
Estrela Marketing Solutions

Unfortunately it is the policy of this site not to list emails or telephone numbers, however, in the interest of fair play I do want to stand behind what I have in my report, one of my companies is MrIdeaTraining, the name of the website is the same name. Feel free to contact me there and we can go from there. If you have further questions do not hesitate to drop me a line. Thank you.

David G.
Cleveland, OH