Expediant Van Lines Ruined my furniture and have not refunded my $111.00. Requested a full refund. Brooklyn New York

The company ruined my dresser, desk and night stand. They were delivered with huge chunks of broken wood. They also riipped my brand new mattress and ruined a brand new microwave. They did not wrap the furniture in blankets as indicated in contract; just shrinked wrapped everything. Pictures were sent to the company and they said these scratches were already there, which is untrue. They also drove a nail into the bedpost of my bed. On 12/17.2007 I submitted a claims adjustment form to received a reimbursement for the damage of the furniture and they faxed a form back indicating that I would only receive $111.00. To date, I have not received a penny. Everytime I call, I get the runaround and none of my calls are returned. I did receive an e-mail that they were researching the issue. I am fed up and would like a full refund. I don't care that they delivered the furniture like they were supposed to, but the fact that they ruined my furniture and have not reimbursed me anything is the worst customer service I have ever received. I just sent a letter to the President of the company and will not be surprised if he does not respond. Basically I am fed up, but I want my money back!

Juanita
Collierville, Tennessee
U.S.A.