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Report: #1406970

Complaint Review: Express Scripts - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Karolus — West Valley Utah USA
  • Author Not Confirmed What's this?
  • Why?
  • Express Scripts Nationwide USA

Express Scripts Placing order without consent St Louis, MO Nationwide

*Author of original report: Express Scripts Placing Order Without Consent

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 My wife’s doctor submitted the order to them, and without my knowledge Express Scripts just sent us the medication with the payment invoice. Why can’t they explain the cost to us and let us decide if we wanted the medication? I called them for a return since we not even opening the case and they told me they can’t take the medication back and insisted us for the payment. This is very unlawful and really bad business practice. What IF the bill come showing that we need to pay thousands of dollar without us knowing it first? Don’t we have the right to decide? Please have at least decency to call your customer first before deciding things on your own. Something must be done with this company!

This report was posted on Ripoff Report on 10/17/2017 09:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/express-scripts/nationwide/express-scripts-placing-order-without-consent-st-louis-mo-nationwide-1406970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Express Scripts Placing Order Without Consent

AUTHOR: - ()

POSTED: Friday, October 27, 2017

My wife’s doctor submitted the order to them, and without my knowledge Express Scripts just sent us the medication with the payment invoice. Why can’t they explain the cost to us and let us decide if we wanted the medication? I called them for a return since we not even opening the case and they told me they can’t take the medication back and insisted us for the payment.

This is very unlawful and really bad business practice. What IF the bill come showing that we need to pay thousands of dollar without us knowing it first? Don’t we have the right to decide? Please have at least decency to call your customer first before deciding things on your own. Something must be done with this company!

Got the latest update: Express Scripts told me that my wife's doctor sent the prescription to them, guess what? I call the doctor and they actually sent it to the local pharmacy that i've been communicating with before (i told them not to order the medicine). So how did the prescription ended up in Express Scripts? Total scam this company!

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