Extra Space Storage Hide video and camera footage for break in . Security. Negligence Rialto California

 On Monday 4/20 was contacted that our lock was missing on unit along with another tenant. Went to facility and discovered that 99% of our stuff was stolen most brand new household. File police report. When police went to get video footage the company now claims that the days in question 4/18 to 4/20 the cameras and DVR somehow weren't working on those days. Also the individual alarms on the units happened to be not working those days only so they didn't have that information. Upon their so called further investigation that have no proof of tampering of these failed security measures yet can not provide us or the police information as so who did it or why because none of the security we paid for monthly coincidently also didn't work just on the days in question for the break in! This facility refuses to give us any information and acts as tho insurance should just pay and that be it. Why not try to catch these people and recover what we can. A week later there is nothing they will provide us to help us in this case. At this point we feel they are covering up something or lying about even having this security in the first place.